Good eveningwe took note of your feedback for the breakfast that i already transfer your comment to the manager of the breakfast.thanks very much for your compliment about my team i really appreciate and be sure that i will forward your commentdon't hesitate to contact us when you would like to come backbest regardsKaty
Good morning SirThanks so much for your feedback. I'm a little bit surprise of this one. Since your arrival, my team and i were very attentive of you and your wife, especially when we saw your wife alone at the pool when she was lying on a deckchair by the pool all dressed alone and seemed in a state needing assistance. I already informed all my team in the hotel and restaurant to be carefully with you and your wife.We saw you several times a day and no problems were reported to ME, so what do you means by a "Deteriorated Hotel". Moreover, your room being located next to the reception, we were able to see you quite frequently. I am present at the reception every day from morning to evening, it would have been interesting to be able to discuss it together rather than seeing your comment several days after your departure. what saddens me the most. I remain at your disposalbest regardsKatyManager
Thank you for your feedback on your stay at the hotel. I do not understand your comment about the fact that there was a lot of sargassum. We haven’t had one since last year and we are crossing our fingers not to have any so early. I want to apologize for the pancakes indeed one morning, I just spoke with the restaurant manager who explained to me that they had a problem with the delivery of flour. we have been experiencing for months major supply shortages on the island and deliveries are often canceled or delayed, which in no way excuses the fact that we were not able to redo them that day. In order to apologize, Mariale asked you if she could do something else for you to apologize, which you refused and told Carlos that it was not serious.I really understand your frustration and I truly apologize for this incident. Regarding the rest of the buffet, everything is provided in case of lackI am quite sad to see that nothing was reported to us when you left the hotel because, being the manager, it would have been important for me to see you in person rather than reading your message on the internet.I remain at your disposal if you have any questionssincerelyKaty
Good eveningthanks so much for your feedback i really appreciate and it will be a pleasure to welcome you another timedon't hesitate if you have any questions for a future staytake carebest regardsKaty
Good afternoonthanks so much for your feedbackwe hope to welcome you very soontake carebest regardsKaty
Good afternoon,Thanks so much for your feedback. La Playa is a second home for our guesti remain at your disposal if you have any questionsbest regardsKAty
Good afternoon Thanks so much for your feedback. We thank you for the remark and they will be forward to the managment of the restaurant i remain at your disposal best regardsKaty
Good afternoon Thank you for taking the time to share your feedback.We’re glad to hear that you appreciated the friendliness of our staff. However, we’re truly sorry for the frustration caused by your delayed arrival and the inconvenience you experienced afterward.Unfortunately, reservations made through third-party platforms are subject to their specific booking terms. In cases of late arrival due to flight disruptions, any credit or reimbursement must be handled directly by the booking agency, as the payment and contractual conditions are managed by them. This is why I advised you to contact *******.That said, we understand how stressful travel disruptions can be, and we regret that you felt your situation was not handled with enough flexibility or compassion. As soon as your arrived, my team proposed you immediatly to change the booking for a day later to avoid you to loose the first night, we regret that it was not possible. in this case, i already proposed you a letter for your insurrance in case of you can be refund of the first night that airline cancellation and delayed are not under our control.I remain at your disposal Best regardsKatyManager
Good afternoonthanks so much for your feedback, we will forward your comment to the manager of the restaurantwe wish you all the best for the end of the yeartake care best regardsKaty
Tusen takk for tilbakemeldingen din om oppholdet ditt. Det var en glede ? ha dere som gjester. Vi ?nsker dere en riktig god ferie. Vi gleder oss til ? se dere igjen. Med vennlig hilsen, Katy
