Dear Arto,Thank you for taking the time to share your detailed feedback.We’re truly sorry to hear that your experience did not meet your expectations. We sincerely apologize for the issues you encountered, particularly with the air conditioning, cleanliness, and the service quality. These are certainly not the standards we strive to maintain, and we take your comments very seriously.Please rest assured that your feedback has been shared with the relevant teams for immediate review and corrective action. We’re glad to hear that you appreciated our central location, and we regret that the overall experience fell short of what it should have been.We truly value your input and hope we will have the opportunity to offer you a much-improved stay in the future.Best regards,RalphFront Office Manager