Thank you so much for your wonderful review ??We’re absolutely delighted to hear that you loved your stay at Leman Locke and that the room upgrade was a lovely surprise. It’s great to know you found the space clean, comfortable, and well equipped, and that our team made such a positive impression.Thank you as well for your feedback about the TV casting. We appreciate you highlighting this and will be sure to share it with the team as we continue to improve the in-room experience.We’d love to welcome you back again soon for another great stay.
Hey,Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that you found the studio spacious, good value, and enjoyed the location near Aldgate East, Aldgate, and the city centre. We’re also glad you still found the view lovely despite the layout.We truly appreciate you highlighting the areas where we can improve. We’re sorry for the inconvenience caused by the slow lift, the thermostat being difficult to use, and the condition of the pink couch — this feedback has been noted and will be addressed with our maintenance and housekeeping teams. We also sincerely apologise for the towel situation and the delay in providing a clean, complete set; this is not the level of service we aim to deliver.Your comments are extremely helpful in allowing us to improve the experience for future guests, and we hope we’ll have the opportunity to welcome you back and provide a smoother, more comfortable stay next time.
Hi!Thank you for taking the time to share your feedback. We’re sorry to hear about the drainage issue in the bathroom, as this is certainly not the experience we want our guests to have. We’ve shared this with our maintenance team so it can be addressed promptly.We also appreciate your comments regarding the finishing touches in the room. Your feedback is valuable, and we’re continuously reviewing areas where improvements can be made to better reflect the modern design of the building.Thank you again for your honest review — it helps us improve, and we hope to have the opportunity to provide you with a better experience in the future.
Thank you for taking the time to share your experience, and we’re genuinely sorry to hear how disappointing this stay was—especially given that you’ve stayed with us before and returned with positive expectations.We completely understand your frustration regarding the room change. While our intention with an upgrade is always to enhance a guest’s stay, it’s clear that in this case the accessible one-bedroom suite did not meet your needs or expectations. The bathroom issues you described—particularly the poor drainage and flooding—are unacceptable, and we sincerely apologise for the discomfort and inconvenience this caused throughout your stay. This is certainly not the standard we aim to deliver, and your feedback has been escalated urgently to our maintenance and management teams for investigation and corrective action.You’re also absolutely right that any change from the room type originally booked should be communicated clearly and offered as a choice, not assumed. We regret that this was not handled appropriately and that it left you feeling unheard and dissatisfied.Thank you again for your honest feedback—it’s vital in helping us improve, and we’re very sorry that this stay fell so far short of what you deserved.
Thank you for sharing your feedback. We’re very sorry for the issues you experienced, including the AC problems, cold room, and repeated key card failures. This is not the standard we aim to provide.We’ve passed your comments to our team to address these concerns promptly.
We’re truly sorry for the experience you and your girlfriend had, especially on such an important day. This is not the standard we aim to provide. The room assignment, cleanliness issues, and bathroom problems are completely unacceptable, and we understand how upsetting this must have been. Thank you for bringing it to our attention — we will address this immediately.
