Thank you for sharing your feedback with us. I’m very sorry to hear about the issues you experienced during your stay — that’s not the standard we aim to deliver. The lack of hot water, the bathroom door not closing properly, and the condition of the washcloth is not our standard, and I appreciate you bringing them to our attention. We’ve already shared these concerns with our maintenance and housekeeping teams so they can be addressed immediately. On the bright side I’m glad to hear you enjoyed the location and room size, but I’m truly sorry the rest of your stay didn’t match that. We’d love the chance to make this right and welcome you back for a much better experience.
Wow — 10/10?! You just made our whole day! ??????????Thank you so much for the love. We’re thrilled you had an excellent stay, and we can’t wait to welcome you back for another perfect visit!See you next time!
Hi Christopher,Thank you for sharing your thoughts with us. We’re glad you enjoyed the industrial look of the hotel, but we’re sorry to hear the plumbing didn’t meet your expectations. We are an acquired taste and palatable for most, but we understand. We hope you’ll consider giving us another chance in the future.
Hi Jean,Thank you for sharing your thoughts. We are sorry to hear that our Loft style rooms did not meet your expectations. We hope you’ll give us another chance to wow you next time!
Thank you for taking the time to share your feedback with us. We're disappointed to hear that your experience did not meet your expectations based on the pictures you saw. We apologize for any confusion regarding the balcony or access to the outside area. We strive to accurately represent our accommodations in our photos and descriptions, and we regret any discrepancies that may have led to a misunderstanding. Your feedback is invaluable to us, and we will review our listing to ensure that it accurately reflects the amenities and features of our rooms. We appreciate your honesty and hope that despite this, you were still able to enjoy your stay with us. If there's anything else we can do to improve your experience, please don't hesitate to let us know.
We appreciate your feedback and apologize for the inconveniences you experienced during your stay. We will address the issues with the iron, coffee maker, window shade, TV placement, and microwave availability to enhance our guests' comfort. We are glad that our courteous staff could assist with heating your food. Thank you for highlighting our convenient proximity to tourist locations. Your comments will help us improve our services for future guests.