长滩万豪酒店-住客评论

Guest（Family） 2026-01-01
The beds are nice, but there are 30 dollars destination fee that I wasn’t aware of.
酒店回复：
Dear Guest, Thank you for praising the comfortable sleeping arrangements, and we're glad they enhanced your rest. However, we sincerely apologize for any surprise regarding the destination charge, as transparency is something we always value. We appreciate you bringing this to our attention, as we continuously assess ways to fine-tune and shape better visits moving forward. Your comments will be used to ensure our guests are well-informed moving forward. Our commitment remains to delivering seamless stays without any shortcomings. We invite you to return soon to experience our hotel at its best.Best Regards,Marriott Long Beach Downtown Team
Guest（Family） 2026-01-01
Rooms was large, but average. Comfortable beds, temperature control was ok. Nice window seat. Shower was not draining, but did get fixed. Takes a long time to get the hot or even warm water for the shower. So not ideal. Average hotel. Good location. Underground parking is a plus for the area.
酒店回复：
Dear Guest, Thank you for taking the time to share your thoughts with us. We appreciate you noting our spacious and cozy accommodations, as well as the many other aspects you enjoyed. However, we are sorry for the issues you encountered with the shower, though we're glad our team resolved it promptly. We understand how these details diminished your comfort in an otherwise solid visit. Our dedicated staff is focused on swift upgrades to eliminate such hurdles. We continually strive to deliver excellent experiences, and we hope you will consider a return visit so we can provide you with the exceptional stay you deserve.Best Regards,Marriott Long Beach Downtown Team
Guest（家庭旅游） 2025-12-01
酒店的位置离长滩机场非常近，有机组人员入住酒店。前台的服务很一般，虽然面带微笑但业务能力不太行，开房开了20分钟。酒店内有室内泳池和室外泳池，这是酒店的亮点，是很多小朋友的爱。房间中规中矩，宽敞整洁，有点点旧。
Guest（Family） 2025-12-01
The hotel and room 10 star everything clean and good customer service at the reception , however the breakfast experience wasn’t good first of all breakfast is till 11 am and when you go down in the morning the waitress said it’s till 10:30 , you get there by 9:30 and there is nothing already very a few things , also they have a hard time looking for your name and if they don’t find it they make you feel like you are asking for something you didn’t pay, I had to show her the description , they go saying between them like breakfast included for them like because it’s included you deserve a low attention or low service , it’s not included for free you actually pay for it $58 the room without breakfast was 255 we pay 290 something with breakfast meaning is included cause we pay for it not cause it’s free .. also parking was $45 but that was ok not big deal but the breakfast experience was unfortunately sad .
酒店回复：
Dear Guest,Thank you for including Marriott Long Beach Downtown in your travel plans! We are glad the room and front desk service met your expectations. That said, we sincerely apologize for the confusion around breakfast timing ansv the way the experience was handled. This is not the level of service we strive for, and we regret the inconvenience caused. Rest assured that we have shared your detailed feedback to ensure consistency and a more welcoming experience moving forward. It was our pleasure to host your stay, and we look forward to your next visit.Best Regards,Marriott Long Beach Downtown Team
Guest（Other） 2025-11-01
Excellent room, service and location. We stay here quite frequently and have never disappointed.
酒店回复：
Dear Guest, Thank you for your continued loyalty and kind words. It’s wonderful to know you consistently enjoy the comfort, service, and convenience at the hotel. We truly appreciate your trust and look forward to welcoming you back soon for another memorable stay.Best Regards,Marriott Long Beach Downtown Team
Guest（Other） 2025-11-01
It was a wonderful stay...excellent amenities, nice pool and workout space and close to the convention center. We loved the breakfast and bar too, and staff were exceptional!
酒店回复：
Dear Guest, We’re thrilled to know your visit was so enjoyable and that our team’s warm hospitality, great amenities, and convenient location enhanced your experience. Your thoughtful feedback means a lot to us. We hope Marriott Long Beach Downtown is your first choice every time you visit the city!Best Regards,Marriott Long Beach Downtown Team
Guest（Business traveler） 2025-10-01
Nice hotel
Guest（商务旅客） 2025-10-01
就在机场旁，房间很大
Guest（情侣） 2025-09-01
Had NO cold water in the shower on the day we we’re leaving. So, so shower! They gave us a credit on breakfast no credit on a $300.00+ room! Wouldn’t stay at this hotel again!!
酒店回复：
Dear Robert, Thank you for sharing your experience. We are truly sorry that the shower did not function as expected on the morning of your departure, as we understand how important this is for a comfortable stay. While some situations are unfortunately outside immediate control, we regret the inconvenience it caused. We do appreciate your recognition of the effort made to offer some resolution, though we realize it did not fully meet your expectations. Your feedback will be shared with our team, and we hope you’ll consider giving us another opportunity to provide a smoother and more satisfying visit.Best Regards,Marriott Long Beach Downtown Team
Guest（其他） 2025-08-01
Paid over $1,000 for two nights and got 3-star service at best. Staff wasn’t friendly or attentive, towels and pillowcases smelled bad (even “fresh” ones), valet was nowhere to be found, and elevator security didn’t work. Worst part—was told late checkout to 12:30pm was complimentary, but got charged $30 anyway, plus extra fees on top of my $870 booking total. Not about the money—it’s the shady practice. I’ll stay across the street at the Fairmont next time. Worth every extra dollar compared to this experience.
酒店回复：
Dear Nasser, We are sincerely sorry your experience did not meet expectations, particularly regarding service attentiveness, cleanliness, valet availability, and elevator security. These are not the impressions we aim to leave with our guests, and your comments will be shared with the appropriate teams for immediate attention. We also regret the misunderstanding about the late check-out fee and any additional charges you found unexpected. Our aim is to provide a positive and transparent experience for all, and we regret the inconvenience caused. Kindly allow us some time to look into this; your patience and understanding are appreciated in the meantime. We hope to have the chance to welcome you back for a stay that restores your confidence in us. If you have any additional questions or concerns, do not hesitate to reach out to our front desk.Best Regards,Marriott Long Beach Downtown Team

长滩万豪酒店

客户评价 由实住客人提供的真实点评

Guest（Family） 2026-01-01

Guest（Family） 2026-01-01

Guest（家庭旅游） 2025-12-01

Guest（Family） 2025-12-01

Guest（Other） 2025-11-01

Guest（Other） 2025-11-01

Guest（Business traveler） 2025-10-01

Guest（商务旅客） 2025-10-01

Guest（情侣） 2025-09-01

Guest（其他） 2025-08-01

客户评价由实住客人提供的真实点评