Hi there, Thank you kindly for taking the time out to provide us with feedback from your stay with us! We are thrilled to hear that you enjoyed the convenience of our location and the comfortability of the pods. We will continue to work hard to ensure our guests keep receiving the best possible services. Thank you once again for your feedback. We hope to host you again!Kind regards, Lylo crew
Hi there,Thank you for your great review! We're so glad you enjoyed our location — being close to James Street and the CBD really does make it easy to explore the best of the area. We're happy to hear the walk to Woolworths (WWS) was convenient too. We hope to welcome you back again soon!Warm regards,
Hi there, Thank you so much for your kind review! We're thrilled to hear that your solo trip went well and that you enjoyed your stay with us—especially that you found it even more comfortable than your experience in Japan!It's great to know that you appreciated the quiet atmosphere, the convenience of having a separate bathroom for your room, and our easy access to public transportation. We're also glad our team at the front desk made you feel welcome.We hope to see you again on your next adventure—whether solo or with friends!Warm regards,Lylo crew
Hey there, Thank you for sharing your experience! We're delighted to hear that our team was able to assist you with luggage storage upon your early arrival, allowing you to rest and refresh in our shared spaces before check-in. We're glad it made your transition smoother!We appreciate your understanding of our smoke-free policy throughout the building. As you noted, there is an ashtray located across the street for guests who wish to smoke. This arrangement helps us maintain a comfortable environment for all guests. Thank you again for your kind words. We look forward to welcoming you back on your next visit to Brisbane!Thank you, Lylo crew
Hi there Ian, Thank you for your feedback! We’re sorry to hear that your parents had difficulty with the self check-in process. We understand that it can be challenging, especially for those who aren’t as familiar with technology. Our friendly receptionists are onsite 24/7 and are only a phone call or chat away to help. We’re always looking to improve, so we’ll definitely take your comments into account and explore ways to make the check-in process easier and more accessible for everyone. We hope despite this, you still enjoyed your stay and we’d love to welcome you and your family back in the future!Kind regards, Lylo Brisbane
Hi there, Rich!Thank you for taking the time to leave us a review!We are so happy that you had such a wonderful time in Brisbane and enjoyed your stay with us.Safe travels!All the best, LyLo Brisbane :)
Thank you for sharing your experience and for staying with us during your transit. We sincerely apologize for the double charge, and we’re glad we could resolve it quickly once informed. We appreciate you bringing it to our attention. It’s great to hear you found the bathroom clean and enjoyed the privacy, as well as the convenience of our lockers and proximity to the train for airport access.We value your feedback and hope to have the chance to welcome you back for a smoother stay next time!Thanks,Team LyLo :)
Hi, Thank you for your thoughtful review! We're delighted to hear that you enjoyed our modern facilities, especially the spacious lockers, kitchen, and rooftop areas. It's great to know that our location and 24/7 front desk service added convenience to your stay. We appreciate your feedback about the warmth inside the pod, and we'll look into ways to improve the comfort for our guests. We're glad your experience in the mixed dorm turned out positively, and we hope to welcome you back soon—perhaps in the female dorm you originally intended to book! Safe travels!Thanks,Team LyLo :)
