欢乐酒店-住客评论

Guest（独自旅游） 2024-12-01
Fantastic hotel by far one of the most nobel hotel i have visited, everything perfect from staff , spacious room, breakfast buffet and location
酒店回复：
Dear Josephine,Greetings and thank you for sharing your feedback with us.We are glad to hear that you enjoyed your stay and look forward to welcoming you back soon.Warm regards,Jackson NdegwaFront Office Manager
Guest（其他） 2024-11-01
This hotel is absolutly amazing. I felt like home away from home. It was my second time at Glee and I will be back very soon! The number one stay in Nairobi.
酒店回复：
Thank you for your kind words and for choosing Glee Hotel for your recent stay. We are thrilled to hear that you felt at home and enjoyed your experience.Your positive feedback is truly appreciated and motivates us to continue providing exceptional service. We look forward to welcoming you back very soon.Warm regards,Anne MwangiGuest Services Manager/jn
Guest（商务旅客） 2024-05-01
I stayed at this hotel for 2 nights and cannot recommend it.Even if it was a soft opening, the operation is terrible. First, I checked in and went to my room, but the light wouldn't turn on even after inserting the card key. The porter said he would exchange the card key and return immediately, but he didn't come even after waiting 30 minutes. I called the reception and they finally brought it. I tried to take a bath at night, but there was no hot water. I called and waited, but there was no response. I had to go to the reception and say it again. Finally, a staff member came and said that someone had switched off the pump. After the bath, I called to ask for extra water and ice, but they never brought it again. I called twice and they finally brought it. What's worse, they brought a slip saying that a bottled water cost 700 shillings. I've stayed in many luxury hotels, but this was the first time I was charged for extra water, so I was very surprised. During my two-week stay in Nairobi, I stayed in eight hotels, but none of the other hotels charged for water. Security measures are also insufficient. They only check the visitors at the entrance, and anyone can come to the front of the room. In fact, persons in casual clothes who were clearly not a hotel employee knocked on the door twice. It was scary. In the other 7 hotels I stayed at this time, guests always needed a card key to get to the room. In addition, some hotels had security staff on each floor. This hotel should put more effort into security measures. One good thing was the service of the staff at the breakfast restaurant. I came to this hotel because I was attracted by the photos on the internet, but it was really the worst two days.
酒店回复：
Dear Mr. Hironobu,Greetings of the day!Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your time at our hotel.Regarding the issues with the lights not working and the lack of hot water, we understand how frustrating this must have been for you. Please know that we take such matters very seriously, and our maintenance team has been alerted to ensure that these issues are promptly addressed and resolved to prevent recurrence in the future. Your comfort and satisfaction are of the utmost importance to us, and we regret that we fell short in meeting your expectations in this regard.We also apologize for any disturbance caused by our staff knocking on doors. Rest assured, we will reinforce our internal procedures to ensure that our guests are not inconvenienced in this manner in the future.Furthermore, we apologize for any delays in service having to come down for a room key. We strive to provide efficient and timely service to all our guests, and we regret any inconvenience caused by the delays you experienced. Your feedback will be used constructively to improve our service standards moving forward.We value your patronage and hope that you will give us another opportunity to provide you with the exceptional experience that you deserve. Please feel free to reach out if there is anything else we can do to make amends for the shortcomings you experienced during your stay.Warm regards,Esther Wangui – Front Office Manager
Guest（独自旅游） 2023-12-01
房间很乾净整洁，宠物友好，前台也很helpful
Guest（情侣） 2023-12-01
parfait tout et propre le service parfait 100/100
Guest（家庭旅游） 2023-08-01
The hotel location was good, but the room was not soundproof, so if you are a light sleeper I would not recommend.
Guest（情侣） 2023-07-01
A bit off center but still an easy walk from the town. Rooms look brand new, are immaculate and very large. Bed is comfortable (although pillows were not and soundproofing is mediocre). WiFi is excellent and the breakfast very good. Altogether a pleasant stop, although quite pricey. (And, typical of Swiss hospitality: Coffee capsules in room are charged 2 francs… pretty mean).
Guest（独自旅游） 2023-07-01
Its very good sensible price’s nice and quiet for hotel area
Guest（商务旅客） 2023-06-01
The value for price is terrible. The posted (official price) is 249€ per night, the charge when booking the room was 375 per night: But the actual value is merely 150€ per night, being fair and factual!

欢乐酒店

客户评价 由实住客人提供的真实点评

Guest（独自旅游） 2024-12-01

Guest（其他） 2024-11-01

Guest（商务旅客） 2024-05-01

Guest（独自旅游） 2023-12-01

Guest（情侣） 2023-12-01

Guest（家庭旅游） 2023-08-01

Guest（情侣） 2023-07-01

Guest（独自旅游） 2023-07-01

Guest（商务旅客） 2023-06-01

客户评价由实住客人提供的真实点评