We regret that your stay did not fully meet expectations. Our records indicate that the television service issue occurred on the final night of your stay, and we apologize for the inconvenience this may have caused. Our team offered a goodwill gesture at the time to assist.Regarding the Wi-Fi, while no widespread outage was reported during your stay, we understand that connectivity can vary depending on device settings and usage. Our staff was available to assist you as much as they could. As a property located near the mountains, occasional insects can be present, particularly during certain weather conditions. However, no infestation was reported or observed by our staff during your stay, and our housekeeping and pest control protocols are routinely maintained.We appreciate you bringing your concerns to our attention and have shared them with our team for review. Guests are encouraged to contact management directly during their stay so concerns can be addressed promptly.
Thank you for taking the time to share your experience, Lee! We’re delighted to hear that you enjoyed our friendly staff, clean room, and the great view—those are always wonderful to hear. We appreciate your feedback regarding the bathtub, and we understand how that can be an important detail; your comments have been shared with our team. We’re also glad you enjoyed the restaurant across the street. We hope to have the opportunity to welcome you back for another stay in the future!
Thank you for your feedback. We’re sorry to hear your stay did not meet expectations.Our property features a private, bungalow-style layout, and management is always available on call. Check-in procedures and key access are handled by trained staff following established security protocols. Guest safety remains a top priority.We regret if the room temperature or air conditioner noise caused discomfort. Guests are encouraged to contact the front desk during their stay so we can assist promptly.We appreciate your comments and will continue working to improve our guest experience.— Malibu Country Inn
Dear Yesenia, Thank you for choosing Malibu Country Inn. We appreciate your feedback. It was a pleasure having you as our lovely returning guests. We understand, and please know we are actively working on fixing these maintenance issues. Our team looks forward to seeing you again very soon! Warm Regards,Front Desk
Thank you very much for the wonderful review and for sharing your experience.We are happy to hear you enjoyed the quiet, safe atmosphere and found the cottage-style rooms charming and well maintained. It is also great to know the comfort of the bed and the service from our team stood out during your stay.We truly appreciate your kind words and would love to welcome you back again for another relaxing visit.
thank you very much, for taking the time to share your experience and for the perfect rating.We are delighted to hear that the courtesy call made a positive impression and that you enjoyed the cottage-style atmosphere. Creating a relaxed, getaway feel while still providing attentive service is exactly what we aim for.It was a pleasure hosting you, and we would be happy to welcome you back anytime you are looking for a peaceful escape by the coast. We look forward to seeing you again soon.
Dear Babak,Thank you so much for your wonderful review and perfect score! We’re delighted to hear you enjoyed your stay — from the easy beach access and peaceful atmosphere to our friendly team and relaxing heated pool. It means a lot to us to know you had such a great experience. We hope to welcome you back soon for another beachside getaway!
Hi Richard,Thank you for taking the time to share your experience! We’re delighted to hear that you found our accommodations comfortable and budget-friendly, and that our team could help make your stay pleasant.It’s great that you enjoyed the convenient location, and we appreciate your feedback about the walk to the beach and nearby shops—it helps future guests plan their visit.We hope to welcome you back soon for another enjoyable stay!
Dear Maria,Thank you for taking the time to share your experience with us. I am truly sorry to hear about the cleanliness and maintenance issues you encountered. What you described does not reflect the standards we expect, and I understand how disappointing that must have been.I’ve already shared your feedback with our housekeeping and maintenance teams so we can address these concerns immediately and prevent them from happening again.On a positive note, I’m glad to hear you found the bed comfortable and were able to get a good night’s rest. Still, we want every aspect of your stay to feel welcoming and well cared for.We sincerely value your feedback and would love the chance to provide you with a much better experience on a future visit. Please don’t hesitate to reach out to me directly if you return to Malibu.Warm regards,
