特倫海洋酒店-住客評論

Guest（其他） 2026-03-01
I recently stayed at The Marine Hotel Troon with my 80-year-old disabled mum as a birthday treat. While we booked a deluxe king room with a sea view, which was pleasant, our stay was overshadowed by serious concerns regarding safety and poor communication. The phone in our second-floor room was not working and was constantly engaged. Given that my mum is disabled, this was completely unacceptable and left me extremely anxious, as I had no way to contact reception in the event of an emergency during the night. To make matters worse, no information about breakfast was provided at check-in, and there was nothing in the room either. I attempted to call reception from around 8pm, but due to the faulty phone, this was impossible. I was eventually forced to go down to reception myself after 10pm just to ask basic questions about breakfast times and location. A staff member did come to the room and confirmed the phone was faulty. I specifically asked to be informed once it had been fixed, yet I received no update whatsoever. By the time we checked out at 10:30am the following morning, the phone was still not working, and no explanation, apology, or follow-up was offered. I find it extremely concerning that a hotel would leave guests—particularly vulnerable guests—without a working means of contacting reception overnight, and then fail to resolve the issue or communicate properly. This reflects a serious lack of care and attention to guest safety. Overall, despite the nice room, the e
Guest（情侶） 2026-03-01
We have just had the most incredible stay since the minute we arrived on Friday. The staff couldn’t be more helpful or friendly. Jasmine in the Spa is deserving of a special mention. As someone who rarely gets treatments, I was very unsure of myself she immediately put me at ease as well as delivering the most relaxing salt scrub. The pool afford fantastic views of the course and sea, which this weekend were wild with white horses racing to shore. The food in both eateries was exceptional, the burrata and blood orange and absolute revelation. And as for the cocktails, the perfect cherry on top- highly recommend the Smugglers Trail and the Slanj n Slainte. Thank you for an incredible stay, we are already looking forward to our next stay.
Guest（情侶） 2026-02-01
Amazing service and facilities. I had a wonderful time there. Breakfast was great.
Guest（情侶） 2026-02-01
It was not a good stay, when we tried to contact the hotel to provide feedback they would not respond.
酒店回復：
Good afternoon and thank you for your review and please accept my apologies that you did not receive any response. I have emailed you directly to follow up.
Guest（Other） 2026-01-01
Staff were incredibly attentive, lovely spacious rooms and the breakfast was excellent
酒店回復：
Thank you for your review we are delighted that you enjoyed your stay with us.
Guest（商務旅客） 2026-01-01
We had a lovely stay. Our room was beautiful, beds are extremely comfortable. Food was lovely and very friendly staff. Location is stunning. Would definitely stay again. X
酒店回復：
Thank you for your review we are delighted that you enjoyed your stay with us.
Guest（Couple） 2026-01-01
We loved the breakfast, lovely choice and healthy options too. Beautiful views and great prompt friendly service. Both dining rooms are visually wonderful. Rooms are nice, our original room lacked the wow factor and was very standard however for our last night the hotel upgraded us and the room was truly beautiful. Location was nice and quiet and walking distance from the town. Dinner menu lacked vegetarian options and detailed descriptions of meals. Lots of nice restaurants in the town that had good variety. The pool area was just about to be renovated after we left, it was very much in need of some TLC and not overly relaxing, steam room extremely run down. Children are also welcome in the area and unfortunately we witnessed two boys along with their mother be extremely rude to 3 other guests using the pool. They almost hit one of the ladies doing lengths and were visibly intruding on her space when the rest of the pool was available, splashing and shouting, it was very uncomfortable to witness as their mom laughed and encouraged it, no staff were around to diffuse the situation. We recommend a trip to Arran, we were lucky enough to see the dolphins whilst travelling by ferry. The ferry terminal is within a quick drive of the hotel.
Guest（Other） 2026-01-01
Had a lovely stay, staff were great, food was brilliant. Overall, very relaxing stay.
Guest（情侶） 2026-01-01
Lovely warm welcome and a great place to spend New Year’s Eve. This was our second trip to The Marine Troon and each time we have been really impressed by the team throughout the hotel, the rooms and the most impressive setting. It’s hard to believe you’re only 30mins or so from Glasgow
Guest（Other） 2025-12-01
The breakfast options were good, but staff need training on allergies/intolerance. I had a sympathetic response to being gluten intolerant, but waitress looked a bit anxious. I did receive gluten free toast, ordered porridge which is normally safe for me but it came with granola (which should have been left off)! Other than that the staff were excellent and very attentive.

特倫海洋酒店

客戶評價 由實住客人提供的真實點評

Guest（其他） 2026-03-01

Guest（情侶） 2026-03-01

Guest（情侶） 2026-02-01

Guest（情侶） 2026-02-01

Guest（Other） 2026-01-01

Guest（商務旅客） 2026-01-01

Guest（Couple） 2026-01-01

Guest（Other） 2026-01-01

Guest（情侶） 2026-01-01

Guest（Other） 2025-12-01

客戶評價由實住客人提供的真實點評