Thank you so much for the lovely review! We’re thrilled to hear the whole family slept well—it's great to know the sofa bed and pillows hit the mark. We’re also glad you enjoyed the underfloor heating; it's definitely a guest favorite! We hope to host you and your daughters again soon.
Thank you for your detailed feedback! We’re so glad you enjoyed the cleanliness, the amenities, and our central location.We apologize for the rainy arrival. While we are an apartment complex rather than a B&B, we do provide lockers in the basement for luggage; we’re sorry the larger ones weren't immediately obvious, and we'll look into making them easier to find.Regarding the towels, as an apartment-style stay we aim for a more eco-friendly approach, but we are always happy to provide fresh ones upon request! It was a pleasure hosting you, and we’re glad our team could assist you promptly.
Thank you for your feedback! We’re glad the sink issue was quickly resolved and that you enjoyed the separate rooms, making it ideal for a family stay.master Team
Thank you for your kind feedback! We’re glad you enjoyed the apartment, cleanliness, amenities, and our quick responses. We hope to welcome you back soon!
Thank you for your feedback. We sincerely apologize for the issues you experienced with the check-in process and air conditioning. We understand how frustrating it must have been to wait for the PIN code and to have difficulty with the temperature control.We appreciate your comments and will review our procedures to ensure smoother check-ins and clearer instructions in the future. Despite these issues, we hope you were able to enjoy the location and the apartment, and we hope to have the opportunity to provide a better experience next time.
Thank you! Glad you enjoyed the location and comfort. Hope to host you again!
Thank you for your feedback. We sincerely apologize for the frustration with the laundry facilities; we know how important this amenity is for our guests. We have scheduled a technician to repair the dryer immediately and are looking into expanding our capacity.Regarding the room size, we offer several categories and are always happy to help guests select a larger unit for their next stay. We appreciate your patience and hope to provide a much better experience in the future.
