索非亞市美居酒店-住客評論

Guest（Other） 2026-01-01
We stayed for two nights and found the hotel very comfortable, clean and convenient. Our rooms were upgraded upon arrival and we enjoyed the extra space, contemporary design and modern facilities. The rooms were very clean, bed very comfortable and shower was great. We came by car and the hotel has a private parking right by the entrance which was very handy. The hotel is located in a nice quiet area of Sofia five minutes walking to Mall of Bulgaria. The historic center is a short taxi ride. Breakfast was very varied and the Chef went out of his way to help and offer local specialties.
Guest（其他） 2026-01-01
Banyoda du? al?nca su odan?n i?ine kadar geldi berbat bir durum havlularla suyu temizlemekle u?ra?t?m bir ??züm üretmek gerekiyor maalesef.
酒店回復：
Dear Guest,I'm sorry you had to spend your time mopping up a flood instead of relaxing. We sincerely apologize for the inconvenience and the potential risk this caused.Kind regards,
Guest（家庭旅游） 2025-11-01
Fantastic!
Guest（商務旅客） 2025-11-01
房間很乾凈，早飯不錯，設施齊全，只是熱水不太快需要等
Guest（商務旅客） 2025-10-01
Modern, saubere, gro?e Zimmer. Angenehme Regendusche und Fu?bodenheizung. WLAN funktioniert, k?nnte aber schneller sein. Bei Ankunft gab es zwei Flaschen gratis Wasser im Zimmer (und zwei neue t?glich!), wirklich gut. Das Frühstück ist umfangreich, mit einigen bulgarischen Optionen, k?nnte aber in der Hotelkategorie auch mehr bieten (M?glichkeit, ein Omelett oder ein Spiegelei zu bestellen, z.B.). Entt?uschend war die Rezeption: Lange Schlagen beim Ein- und Ausschecken (und der zweite anwesende Mitarbeiter verschwindet anstatt zu unterstützen), und unverst?ndlicherweise keine M?glichkeit zum Fast-Checkout (Einwurf der Zimmerkarte nur in eine Box), zumal die Zahlung beim Check-in verlangt wurde. Ebenso ist die Hotelbar entt?uschend: Man muss selbst darum bitten, bestellen zu dürfen. Proaktiv Bestellungen aufnehmen, ist leider zu viel verlangt. Soweit ein nettes Hotel, gut angebunden. Aber bei dem Preis w?re das eine oder andere besser zu werten.
酒店回復：
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
Guest（Solo traveler） 2025-09-01
?????????? During my stay at Mercure Hotel Sofia City, the real highlight was the service provided by Manager Valeria. She was truly outstanding, always welcoming with a big smile, attentive, and incredibly professional. Every inquiry I had was addressed with care, and any issue was solved quickly and in the best possible way. Her customer-oriented approach and genuine friendliness made a huge difference and turned an ordinary hotel stay into a memorable experience. Valeria is the reason I would gladly recommend this hotel and return in the future!
酒店回復：
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Evgeniy Krivenok General Manager
Guest（情侶） 2025-09-01
Booked a room with a king size bed and what this is the room that I received. Greedy hotel with a very ooor management
Guest（商務旅客） 2025-09-01
非常差的體驗，靠近大馬路。跟前臺溝通要換一個安靜的房間，結果給我換了一個更吵的，反饋后也得不到解決，也沒有任何情緒價值補償，早餐也不豐富，非常不推薦！Very bad experience, close to the main road. I asked for a quiet room, but they gave me a noisier one. Even after reporting it, the problem was not resolved, and there was no emotional compensation. The breakfast was not rich. I highly NOT recommend it!
Guest（Other） 2025-08-01
Really nice hotel and breakfast options. Stayed 2 nights from 23 to 25 June on a business trip. Would have given 'excellent' rating but my room at 6th floor was modern, clean, spacious and good working area but spoilt by the glass french widow/door to the terrace not having a blackout curtain or blind so the sunlight would completely flood the room as early as just after 5:00am forcing me to wake up earlier than intended. I mentioned this to the nice lady at reception the morning after my first night but she did not seem to take me seriously and suggested that I use a sleep mask instead when going to bed and I asked her if they had any for me and she replied "No..."
酒店回復：
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Evgeniy Krivenok General Manager
Guest（商務旅客） 2025-08-01
Located just 25 minutes from Sofia International Airport. Free car parking. Easy check in. Recommending a high floor.
酒店回復：
Dear Rory James DOYLE, We very much appreciate your comments regarding your stay at the Mercure Sofia City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Evgeniy Krivenok General Manager

索非亞市美居酒店

客戶評價 由實住客人提供的真實點評

Guest（Other） 2026-01-01

Guest（其他） 2026-01-01

Guest（家庭旅游） 2025-11-01

Guest（商務旅客） 2025-11-01

Guest（商務旅客） 2025-10-01

Guest（Solo traveler） 2025-09-01

Guest（情侶） 2025-09-01

Guest（商務旅客） 2025-09-01

Guest（Other） 2025-08-01

Guest（商務旅客） 2025-08-01

客戶評價由實住客人提供的真實點評