客户评价
由实住客人提供的真实点评
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la habitación descuidada, la alfombra desgastada, la calefacción horrible, no corrían las persianas para la ventana, no había cancel en el ba?o, el hotel huele a comida en todo el lobby y en fin, es publicidad enga?osa. Fotos que no coinciden con el hotel y además las distancias son infinitas a la plaza san marcos. HORRIBLE Y CARO
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Very poor service from a tired hotel
This hotel is very tired. The staff are very unhelpful too, which makes the hotel stay very frustrating. The Aircon was going all night and we couldn’t turn it off. It was freezing cold. When we asked the reception, they didn’t turn it off. We had to ask them three times to turn it off and they said there was only one Aircon remote control for the whole hotel. Then there was no hot water for the four nights stay. We asked the reception several times and they just shrugged their shoulders and said the engineer doesn’t work during the weekend so there is nothing we can do. Then the cleaner spilled a load of bleach in the room on the red carpet and didn’t tell us They placed one of our bags over the top of the bleach stain to cover it up, the next day they brought a rug to cover it up. The location of the hotel is good and it overlooks a very nice canal but I would not stay here again and I cannot recommend it to anybody else either.
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It was nice hotel but it doesn’t have elevator. The restaurant is not amazing but everything else was okay.
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There was always hot water and the bed was comfortable enough to sleep in, but ir was to metal framed beds pushed together and not comfortable to share with my partner. No WiFi in the rooms, Tv stuck in Polish so couldnt understand the menus. AC seemed to work when it wanted making the room comfortable about half the time. The bathroom was down a narrow tuled corridor which was slippery when wet. It overlooked the canal which was nice though.
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Неплохой отель в жилой части Венеции, мало туристов , но сам отель сильно уставший , на свои звезды не тянет, на одну ночь летом норм
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冇热水 唔得罗
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This is a 3 star hotel posing as a 4 star, be aware of this when you book.
We arrived as a couple on a Saturday afternoon and found out in the evening that neither toothbrushes or toothpaste are supplied in any form at the hotel. This is despite the hotel receptionist telling me candidly all shops are closed past 9pm, so the hotel is aware of this not being a problem to solve via a late night shop visit.
I also noted the poor condition of the bathroom sink which was a push away from dislodging entirely, but this is a smaller issue than the toothbrush one mentioned.
For what it’s worth, the receptionist told me the manager has previously been made aware of the toothbrush issue by other guests and has chosen to not address it.
Therefore, I find myself writing a negative review I otherwise wouldn’t have, so book at your own peril.
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We booked a three night break in a superior room. Arrived around 10.30pm. Went to reception only to be told that we could only stay in the room for one night and then had to move. Not happy. Told them will not be moving. Was then showed to our room which was the other side of another hotel called “SONOR” This hotel looked really nice, but our accommodation was in a very delapidated building. On our way up to our room on the 2nd floor we noticed a lot of plaster on the walls was falling off and being trodden into the worn carpet. Opened the door to what was supposed to be our Superior room. However, it was like student accommodation. As basic as it could be. No plug for bath. No hot water, One insect blind not working. Curtain rails but no curtains. Booked a double bed but got two singles pushed together plus two other singles. The whole room needed a good clean and paint. Open wardrobe had broken lower rail and only 4 hangers. Bleak bathroom with some tiles on floor missing. Holes where fixtures and shelves were once there. No hand rail by bath which was very slippery with no safety mat. Light over basin not working. No info book in room about facilities or local places of interest etc., Wall mounted TV but no remote control. AC did not work. No phone in room. Can honestly say, this room was the worst that we have seen in 50 plus years of travelling.
As it was late, went down for a quick drink and started talking to a couple of americans. All of a suddon a rat jumped or fell out of the climbing bush. While we were sitting talking we saw a total of 6 rats.
Went down for breakfast in the morning. No orange juice, No hot water for tea. We had a full day out and came back, changed for dinner. It was a decent meal and waiter was very polite but did not ask if we wanted side orders, desert, coffee etc. after serving, just left us to it. a few more rats seen running around but we were used to it now. Went to bed and came down for breakfast next day, which was the same low standard as day before. Out all day, came back and changed for dinner. I ordered a grilled steak which you could not cut and was very chewy, so left it. not until the end did the waiter come round and asked if everything okay. I replied ‘no, terrible, could not cut or eat’. Waiter went off and came back and confirmed he had taken the meal off the bill and would not be any charge. That was fine but did not ask if I wanted something else to eat.
NOTE ---- This is a ONE/TWO star hotel and not 4 star as advertised. BEWARE BEWARE
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威尼斯梅斯纳尔宫酒店预订电话：+8620-86009099
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其他咨询：+39-041-8760074 （交通、订餐、会议、桑拿娱乐、发票开具、物品遗失等）
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威尼斯梅斯纳尔宫酒店地址：
Rio Terrà dei Catecumeni, 216, 30123 威尼斯, 威尼托大区, 意大利
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