西里古里使館山酒店-住客評論

Guest（其他） 2023-04-01
They make people fool by showing their hotel as a 3 star hotel on Google search. Don't have it's own restaurant. Breakfast provided was very bad.Not a good place to stay, especially for vegetarian people.
酒店回復：
Dear Guest, Namaste! Thank you for choosing Mount Hotels. We apologize for the negative experience you had during your stay at our hotel. We appreciate your candid feedback, as it helps us identify areas for improvement. We value your feedback and hope to have the opportunity to better serve you in the future. Best Regards, Jessica Mukhia, Guest Relations.
Guest（家庭旅游） 2023-02-01
Though the hotel location was OK and the staff behavior was also good, but that fall really short when they fail to provide basic facilities to the guests at hotel ... 1. Hotel room was very small and clumsy compared to what was project on Goibibo website and App. 2. Toilet was even smaller, where people could hardly manage to get in and use it. 3. There were Cockroaches and Centipedes roaming all around the room, which means no proper pest control being done at hotel. 4. No restaurant facility at hotel. they dont event provide small tea and milk sachets to facilitate guest make tea/coffee in the room. 5. The rooms are stinking due to damp and absolutely no ventilation. 6. TV in the room is useless as, the basic Hindi/Bengali/English channels are not available. they recharge only a standard package form Tatasky, which provided bunch of South Indian channels, which are ok NO use for Bengali/Hindi speaking gusts. The hotel manager and Bikas (person who seats at reception) were very courteous and of helpful attitude. They upgraded my room to a suit as the super deluxe room that was supposed to be allocated to me was given to another guest. It seems that the Hotel Owners least bothered and have very less interest in serving any quality to their guests. To me, this would be my "first" and "last" stay in this hotel. Will recommend all who see my review and feedback here should think twice before booking their stay in this hotel as the "last option".
酒店回復：
Dear Guest, Namaste! Thank you for choosing Mount Hotels. We apologize for the inconveniences you encountered and appreciate you bringing these matters to our attention. We appreciate your feedback and will take it as an opportunity to enhance our guest experience. Best regards, Jessica Mukhia, Guest Relations.
Guest user（商務旅客） 2023-02-01
value for money

西里古里使館山酒店預訂電話：+8620-86009099 （電話忙線或無人接聽時，請在線預訂！）

其他咨詢：+91-9332080110 （交通、訂餐、會議、桑拿娛樂、發票開具、物品遺失等）
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西里古里使館山酒店地址： George Mahbert Road Bidhan Market, Road, 734401 西里古里, 西孟加拉邦, 印度

西里古里使館山酒店 ◎ Mount Embassy
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西里古里使館山酒店

客戶評價 由實住客人提供的真實點評

Guest（其他） 2023-04-01

Guest（家庭旅游） 2023-02-01

Guest user（商務旅客） 2023-02-01

客戶評價由實住客人提供的真實點評