Dear Guest,Thank you for your review and for sharing your feedback with us.We are sorry to hear that the internet connection did not meet your expectations, and please rest assured that your comment has been forwarded to our team for improvement. We are glad to know that everything else was enjoyable and that you appreciated the breakfast.We hope to welcome you back in the future and provide you with an even better experience.Best regards,Iulia NiculaFOM Assistant
Dear Guest,Thank you for choosing to stay with us again and for your continued loyalty. We truly appreciate you returning to our hotel for the third time and for sharing your honest feedback.Regarding complimentary water, we would like to clarify that amenities like water, coffee, tea, kettle are offered in our Superior and Apartment room categories, as clearly mentioned during the booking process. The standard room category does not include complimentary bottled water.We are sorry to hear that the Wi-Fi signal did not meet your expectations. We always encourage our guests to inform the reception of any issues during their stay so that our team can take immediate action and assist you in finding the best possible solution.As for the elevators, one of them is indeed currently undergoing replacement. Unfortunately, the duration of these works does not depend on us, but this upgrade is necessary to improve the overall comfort and safety of our guests in the long term.We sincerely regret that this stay did not fully meet your expectations and we hope to have the opportunity to welcome you again in the future and provide an improved experience.Best regards,Iulia NiculaAssistant FOM
Dear guest,Thank you very much for your kind review. We are delighted to hear that you enjoyed your stay and appreciated our friendly front desk team, clean and comfortable rooms, and well-equipped facilities. We are also glad that you found our location convenient, with easy access to the train station and transportation. We truly appreciate your feedback and look forward to welcoming you back on your next visit.Warm regards,Iulia NiculaFOM Assistant
Dear Guest,Thank you for sharing your review with us. We are sorry to hear that the interior conditions did not meet your expectations. While our hotel has undergone recent renovations, we appreciate your feedback and will certainly look into areas that may need further attention.We regret that the restaurant service did not meet your standards either, and we will be addressing this with our team to ensure smoother and quicker service in the future.We hope to have the opportunity to welcome you back and provide you with an improved experience.Best regards,Iulia NICULAAssistant FOM
Dear Guest,Thank you for sharing your feedback with us. We are glad to hear that you found the room clean and that you enjoyed the burger restaurant across the street.We are sorry to learn that the room facilities did not fully meet your expectations and that the breakfast was only average for you. Your comments are very important to us, and we will use them to improve both our amenities and our breakfast offerings.We truly appreciate your review and hope to have the opportunity to welcome you again for a better experience in the future.Best regards,Iulia NiculaAssistant FOM
Dear Liubov, Thank you so much for your wonderful review! We are absolutely thrilled to hear that your stay exceeded expectations. It is great to know that you enjoyed the spacious room, our amenities, and the breakfast. We are also happy that the location was perfect for your needs!Your kind recommendation means a lot to us, and we would love to welcome you back whenever your travels bring you our way again.Warm regards,Iulia NICULAAssistant FOM
Dear Guest,Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our convenient location, the comfort of our beds, our excellent breakfasts, and the friendliness and attentiveness of our staff. We look forward to welcoming you back for another pleasant stay.Warm regards,Iulia Nicula, Assistant FOM
Dear LilyLai,Thank you for your positive feedback! We are glad to hear you appreciated our convenient location, the comfort and cleanliness of the room, as well as the security measures in place. Our goal is to provide each guest with a pleasant and safe experience, and your comments motivate us to keep up the high standards. We hope to welcome you back soon!Best regards,Iulia NiculaAssistant FOM
Dear Moon ju,Thank you for your feedback and for acknowledging the value and service you experienced during your stay. We are glad to hear our team made a positive impression.We understand that the location may not have fully met your expectations, and we appreciate your honest remarks. Guest feedback like yours helps us continue to improve both our services and the overall guest experience.We hope to have the opportunity to welcome you again in the future.Best regards,Iulia NiculaAssistant FOM
