Dear ChenxiaomoWe are sorry that we did not meet your expectation and we would be glad if you could provide more details about your experience. Please contact us directly if you would like to.best regardsGianluca D'AngeliGeneral Manager
Dear GuestWe appreciate this very positive review! Knowing our facilities are excellent and the overall experience was good is fantastic. Thank you for staying with us!Gianluca D'AngeliGeneral Manager
Dear Guest,What a lovely review! We're thrilled you had a wonderful stay and that our team made sure all your needs were met. We’re so glad you enjoyed your new, clean, and cool room. We look forward to seeing you again soon!Best regardsGianluca D'AngeliGeneral Manager
Dear Guest,Thank you for your detailed feedback. We're happy you appreciated the elegant design and relative newness of the hotel. We sincerely apologize for the issues with the bedding tangling, the stained sheets (which we're glad we corrected). We appreciate your insights!Gianluca D'AngeliGeneral Manager
Dear Guest,Thank you for the kind words! We're happy to hear you found our staff very helpful and the hotel to be new and comfortable. We look forward to welcoming you backGianluca D'AngeliGeneral Manager
Dear Huangzhizhi,Thank you for the great feedback! We're delighted you found the service excellent and the room spacious and clean. We sincerely apologize for the issue with the air conditioning and will look into that immediately. We look forward to welcoming you back on your next visit to Milan!Best RegardsGianluca D'AngeliGeneral Manager
Dear Guest,Thank you for your feedback! We're glad to hear that even though the room type wasn't your favorite, you still felt the quality was five-star, and you enjoyed the restaurant. We hope to welcome you back soon!Gianluca D'AngeliGeneral Manager
