Dear Maryam,Thank you so much for your feedback! We are beyond thrilled to hear that you had such an amazing stay and that our team provided you with excellent service. Knowing that you felt so well taken care of is the best compliment we could receive. We can't wait to welcome you back again soon!Best regards,Julie
Dear Michael,Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed the spacious room, the blend of modern comfort with a historic atmosphere, and the seamless experience with our Numa app. It’s great to know that our digital concept worked smoothly for you and made your stay even more enjoyable.We truly appreciate your kind words and your trust in Numa, and we’d be more than happy to welcome you again in one of our other locations in the future. We’re looking forward to hosting you again!Best regards,Julie
Dear Raehmojhzn,Thank you so much for your feedback! We are thrilled to hear that you enjoyed the generous size of your accommodations and found everything to be in pristine condition.It is also wonderful to know that our central location provided you with such convenient access to the heart of the city. We are glad our setting helped make your visit even better!We look forward to hosting you again on your next trip.Best regards,Julie
Hola rocio iveth,?Muchas gracias por compartir tu experiencia! Nos alegra saber que disfrutasteis de las habitaciones, la limpieza y la excelente ubicación en Florencia, y que tu familia se sintió cómoda durante la estancia.Sentimos las molestias ocasionadas por las escaleras y la falta de ascensor, especialmente al subir maletas grandes, y agradecemos mucho tu comprensión. Nos alegra saber que, a pesar de ello, esto no afectó a vuestra comodidad general.Esperamos tener el placer de recibiros de nuevo muy pronto en Numa. ?Será un gusto volver a alojaros!Saludos,Julie
Dear Maria,Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed your apartment, appreciated the Numa standards, and loved the area. We’d be thrilled to welcome you back to Numa on your next visit.Best regards,Julie
Dear Steven,We want to thank you for your kind words! We are thrilled to hear that you enjoyed your stay and had a good time at Numa. We look forward to welcoming you back for many more such seamless and soulful experiences in the future!Best regards,Julie
Dear Lindsay,Thank you for your feedback. We are happy to read that you loved the location. On the other hand, we are sorry to hear that there was a maintenance issue during your stay. The comfort of our guests is our top priority. We would love to get the chance to follow up with you on your bad experiences. We’ll bring this up with our teams and see what we can do. We would be delighted to be able to convince you of our services the next time you visit us.Best regards,Julie
Dear Carrie,Thank you so much for your wonderful feedback! We’re delighted to hear that you and your family enjoyed your stay and that the apartment’s historic charm and location added to your experience. It’s great to know you appreciated the frescoes and the easy access to nearby restaurants and historical sites. We’d be absolutely happy to welcome you again for another memorable stay!Best regards,Julie
Dear Varun,Thank you for taking the time to share your feedback. We’re happy to hear you enjoyed the location and that everything was within easy walking distance.Since our property is set in a protected historic building, it’s unfortunately not possible to make structural changes such as adding a lift. For this reason, we make sure this information is clearly stated on all booking channels, so guests can plan accordingly.We are also sorry to hear that you were disappointed with our fully digital service and with the luggage storage space. Your comments have been shared with our concerned teams to ensure that future stays are smoother and up to the standards we aim to provide.Best regards,JanaNuma Guest Experience Team
