Hello Clare,Thank you for your message.You are correct that it had rained every day except on that particular day. However, we were under an Orange Alert for thunderstorms at the time. We needed to be extremely cautious, especially considering the devastating impact of the DANA event in Valencia on October 29, 2024, which caused catastrophic flooding and loss of life in the region.For the safety of all our guests, we were strictly not permitted to open the pool due to the severe weather alert.Additionally, the water level indicators needed to be checked and allowed to operate fully to ensure the pool water was in the best possible condition, a process that requires time after such unpredictable weather.We understand that the swimming pool is one of the main reasons guests choose to stay with us, and we are truly sorry for the inconvenience this necessary closure caused.Please know that you spoke with me personally—I am the Front Desk Manager and handle these specific operational matters.We prioritize the safety of all our guests above everything else, and we hope you can understand the reasons for our decision.Sincerely,
