Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.It’s our pleasure to serve you and we look forward to your future stay with us. With good vibes,Management Team
Dear howieyoudoin,Greetings from OZO George Town Penang!Thank you for sharing your detailed feedback with us. We’re glad to hear that you enjoyed your overall stay!We would like to clarify that the heritage tax is a compulsory charge, as clearly mentioned on all booking platforms.We truly appreciate your comments and hope to welcome you back soon for another enjoyable stay.With good vibes,Management Team
Dear Guest,Greetings from OZO George Town Penang!Thank you for taking the time to share your experience with us.We’re truly sorry to learn that your stay did not meet your expectations. Your comments regarding the room layout, the mismatch with the photos, and the lack of availability to change rooms are well noted. We also sincerely apologize for the inconvenience caused by the faulty shower head and hand soap, as well as the delay in repairs, this is certainly not the standard of comfort and efficiency we aim to provide.We’re glad to know that you were able to enjoy the swimming pool, but we regret that the overall experience fell short. Thank you again for bringing these matters to our attention. We truly value your feedback and hope to have the opportunity to welcome you back in the future for a much improved stay.With good vibes,Management Team
Dear Guest,Greetings from OZO George Town Penang!Thank you for taking the time to share your experience with us.We’re glad to hear that you found the room fairly clean and that our front desk team provided attentive service. At the same time, we’re sorry to learn about the inconvenience you experienced with the hot water during the day, and your feedback has been shared with our engineering team for review.Regarding the room change, as the reservations were made under different room categories for the two nights, a room move was required in order to match the booked room types. Our team offered the option to upgrade so you could remain in the same room for convenience, though we understand how this may have come across and apologize for any discomfort caused.Thank you again for your valuable feedback. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay in the future.With good vibes,Management Team
Dear Guest,Greetings from OZO George Town Penang!Thank you for taking the time to share your experience with us.We’re truly sorry to hear that your room allocation did not meet your expectations, especially after a long early morning flight with a child. We understand how important it is to be able to check in and rest comfortably right away.Please allow us to clarify that all special room requests, including room location and proximity to elevators, are subject to availability at the time of arrival. Room assignments are not based on booking platform, and we sincerely apologize if this gave you a different impression. Our team did their best to accommodate your reservation based on the room type booked and availability on the day.Your feedback is very important to us, Thank you again for your understanding. We hope to have the opportunity to welcome you back and provide you with a more pleasant experience next time.With good vibes,Management Team
Dear J@traveler,Greetings from OZO George Town Penang!Thank you for taking the time to share your feedback. We’re glad to hear that you found our check-in and check-out process easy and enjoyed your room with a sea view.We appreciate your comments regarding the swimming pool and hope that on your next stay, you might have the chance to enjoy it. Your feedback helps us continue improving our guest experience.We look forward to welcoming you back soon!With good vibes,Management Team
Dear Zaidah Siti,Greetings from OZO George Town Penang!Thank you for taking the time to share your feedback with us.We are pleased to hear that you found the room spacious and that our team was friendly and helpful throughout your stay. It is also wonderful to know that you enjoyed the delicious set lunch, especially the kari kepala ikan, at EAT Restaurant.We appreciate your comment regarding the air conditioning and will share this with the relevant team for review and improvement. Thank you as well for highlighting the convenience of our complimentary parking.Your feedback is valuable to us, and we hope to have the opportunity to welcome you back again in the future for an even more comfortable stay.With good vibes,Management Team
Dear Guest,Greetings from OZO George Town Penang!We truly appreciate you taking the time to share your positive feedback. Your kind words motivate us to continue providing great experiences for our guests. Thank you for choosing to stay with us. We truly appreciate your kind feedback and hope to welcome you back again soon!With good vibes,Management Team
Dear Guest,Greetings from OZO George Town Penang!Thank you very much for your kind feedback! We’re delighted to hear that you enjoyed our rooftop pool and gym facilities.We also appreciate your suggestion regarding disposable slippers. For your comfort, slippers are available upon request, and our team is always happy to provide them whenever needed.We hope to welcome you back again soon!With good vibes,Management Team
