Dear John,your words are truly an encouragement for us to continue offering a style of hospitality that places the Guest at the very center, combining effective services with kindness and professionalism. Thank you for your positive feedback, and we look forward to welcoming you again soon.Best regards,AlessandraPalace Suite Staff
Dear Jasmine, when possible, we do our best to assign the finest rooms, even those of a higher category, offering our Guests a complimentary upgrade. Thank you for your very positive review.Kind regards,Alessandra – Palace Suite Staff
Dear Thomas,Thank you for your feedback. We are pleased to know that you appreciated the size and comfort of the room.We are, however, sorry that the temperature was not comfortable and did not meet your needs. As explained, the regulations that all hotels in Trieste must follow do not allow the heating to be switched on before October 15th. For this reason, our staff provided extra blankets in an attempt to alleviate, at least in part, the discomfort.We hope to have the pleasure of welcoming you again soon and providing you with a stay that fully meets your expectations.Kind regards,Alessandra – Palace Suite Staff
Dear ShelleyThank you so much for your kind words! We’re thrilled you enjoyed your stay and loved the suite. We can’t wait to welcome you back soon.Warm regardsAlessandra Staff Palace Suite
Dear Guest,Thank you for leaving your review.It was a pleasure to have you as our guests and we hope to welcome you back for your next stay in the city.
Dear Josef,Thank you for leaving a review.It's true that being in the heart of the city does involve some minor difficulties in reaching the hotel and finding parking, but these are small compromises that many guests are happy to accept. In return, they enjoy the convenience of experiencing the city firsthand, without having to waste time traveling around.We look forward to seeing you again.
Dear Cristina,Thank you for leaving a review and for sharing your appreciation of our room.We apologize for the issue with the hot water, which was resolved in the morning thanks to the intervention of our maintenance team. Our guests were promptly offered rooms at the nearby Hotel Continentale and Modernist, part of the same property, to take a hot shower and mitigate, at least in part, the inconvenience experienced. For some guests who did not use this service, a lunch was offered as a gesture of apology.We work daily to ensure our guests have a pleasant and enjoyable stay, but, as can happen even at home, unforeseen situations may occur despite our constant care and maintenance, which I assure you is always a top priority.Our hotel is located in the very center of the city, adjacent to the pedestrian area—a privileged location that, however, comes with compromises, such as the absence of private parking. We always inform our guests about the available parking options before their arrival to help them plan accordingly.We sincerely thank you for your feedback, which is invaluable for our continuous improvement, and we hope that your future travels bring you many positive and rewarding experiences.Kind regards,Alessandra – Palace Suite Staff
