Dear Carly,Thank you for your feedback and for highlighting the great location and value of our hotel - we’re glad to hear you enjoyed your overall stay.We sincerely apologize for the cleanliness issues you encountered during your visit. This is something we take very seriously, and we are actively working to improve our cleaning standards to ensure it doesn't happen again.Regarding the stain on the bed frame, we want to assure you it is not vomit, but rather the result of a drink spill or another substance that has proven difficult to remove. That said, a new bed frame has already been ordered and is currently on its way.As for the bed, we understand that comfort preferences can vary widely. While many of our guests appreciate the firmness, we know it doesn’t suit everyone, and we’re always open to suggestions to improve guest comfort where possible.Thank you again for your honest review - it helps us do better.
