Dearest Yvonne,What can I say? There's no need to say thank you formally because you became part ofour family. Your kind words made our day even more special – thank you for your thoughtful message; it truly touched our hearts.Anyway, I'm writing GRAZIE from the bottom of my heart for your lovely words. Come back and stay with us for a long time. Arrivederci
Dear Mrs.Sarah,I would like to convey our profound appreciation for your outstanding assessment. Knowing that we have earned your trust makes us happy. You are now a part of the Caruso family, so come back for a longer stay. Warm regards
Dear Mrs.Sherry,GRAZIE! We would like to thank you very much for your high rating. It gives us great satisfaction to know that we have earned your trust. We continue to be committed to providing you with the greatest service, and we put a lot of effort into improving your experience. Please visit us againKind regards,
Dear Mr.Richard,Thank you for your feedback with regards to the excellent service that you received during your recent stay at Palazzo Caruso.We hope to have an opportunity to welcome you back to Hotel Regards,
Thank you for your trust and the great review Miss ,Lydia,Your feedback made our day.Visit us againRegards
Dear Ms Masahiko,Thank you for sharing your feedback with us. We’re glad to hear you found the room spacious and clean. However, we’re very sorry to learn about the inconvenience caused by the broken hairdryer, knowing that we would have replaced instantly and the lack of practical space for your belongings. Your comments are extremely valuable, and we’ll be reviewing them with our team to improve the room layout and amenities for future guests.We appreciate your honest review and hope to have the opportunity to welcome you back with an even more comfortable stay next time.
Dear guest,Thank you for your review and for appreciating our cleanliness and location. We are truly sorry that you found the hotel to not be up to your expectations but some of your points raised are taken as a compliment since , we are running a boutique hotel, not a business hotel or a chain. A boutique hotel is a small, elegant, independent establishment with a distinctive style, a strong emphasis on personalized service, and often connected to the local culture. In contrast, a traditional hotel, especially if it's part of a large chain, usually offers a uniform experience across numerous rooms, with less attention to uniqueness. That's why, despite check-in starting at 2:00 PM, we assigned your room around 11:00 AM, taking into account your jet lag, even though you'd arrived at the hotel at 7:50 AM. The person in charge assisted you in check in process and gave a briefing about attractions in Rome.Since breakfast was in progress, we couldn't accommodate you on the rooftop or in the lounge on the sixth floor. Furthermore, we were fully booked, so check-in and check-out were in progress, and you preferred to sleep on the armchair on the ground floor. We kept your bags in the luggage room and, when the room was ready, moved them to your room. On the day of check-out, we kept your luggage in our storage room until 2:30 pm. Usually we provide bathrobes only upon request and when you demanded for slippers we immediately provided in the room. I really apologize for the noise from the adjoining room which was occupied family with a kid but if you had informed me we could have notified the guestsOur goal is to get a resolution and restore any faith that has been lost so I truly hope we can restore your faith in us in the near future and invite you back to stay with us again to sleep in our higher category roomsRegards
We have the impression that you are quoting another Hotel not ours perhaphs the property you were in Arezzo , here in Rome there are no tiny road, better there are but traffic is restricted to vehicles in all the area of the city center so cannot be that you are talking about our hotel or the area where the hotel is , also you had no breakfast with us Can you please check? Regards Luisa
Querido huéspedeMuchas gracias por su alta calificación y por apreciar el carácter, la atención y el estilo de nuestro hotel. Como habrà notado Ud. reservò una habitación standard en la primera planta, sin vista, con ventana al patio interior. Como ya no habìa de otras habitaciones disponibles, no pudimos ofrecerle una mejora gratuita, pero le aseguramos que se la ofrceremos en su próxima visita. Vuelva y disfrute de la comodidad de nuestras nuevas Suites y habitaciones Deluxe con vistas. Gracias de nuevo por su amabilidad.Saludos
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