Dear Ma’am Araceli,Thank you for taking the time to share your feedback and for choosing to stay with us at Paradores de Vigan.We’re delighted to hear that you found our rooms clean and our staff very friendly. We truly take pride in providing a welcoming and comfortable environment for all our guests. We also appreciate your comment regarding the room locks. Please know that we take all feedback seriously, and we are currently reviewing areas for improvement to enhance our guests’ overall experience.We hope to welcome you back soon for an even better stay!Regards,Paradores de Vigan
Dear Sir Thierry,Thank you for taking the time to share your feedback. We’re delighted to hear that you found our service to be perfect. Our team truly strives to provide the best hospitality experience for our guests.We’re sorry to learn that your room did not fully meet your expectations and that you encountered an issue with the hot water on your first night. We appreciate your patience as our team resolved it, and we’ll take your comments into consideration to enhance our guests' overall comfort.Your insights help us improve, and we hope to welcome you back for an even better stay in the future. Please let us know if there’s anything we can do to make your next visit more enjoyable.Best regards,Paradores de Vigan
