Dear Mike,Thank you for taking the time to complete a questionnaire following your recent stay at Peppers Broadbeach, I am sorry that your experience was a mixed one, please allow me to express my apologies.I am sorry that your room was not available until 2.30pm and this delayed your check in with us.I note that you found cockroaches on your balcony and I would like to assure you that the property has a proactive pest control regime to eliminate insects within the building. Cockroaches can fly and as such can access balconies and if balcony doors are left open can then go into rooms.I appreciate you sharing your comments Mike and it is my hope that you will give my Team and I the opportunity to welcome you back to Peppers Broadbeach in the future to create some better memories for you.Best Regards,Paul MortonGeneral ManagerPeppers Broadbeach
Dear Fareed,Thank you for taking the time to complete a questionnaire following your recent stay at Peppers Broadbeach, I am sorry that your experience was not a more positive one, please allow me to express my sincere apologies.Peppers Broadbeach has a large variety of styles of apartments across all room types and I am sorry if the room allocated to you was not one you had viewed online.I addition there a re a number of different rates available to our guests, these rates and duration of guest stay reflect the frequency of servicing which range from daily to weekly servicing. The rates that you booked were linked to the weekly servicing option.I appreciate you sharing your comments Fareed as they assist my Team and I improve the products and services at Peppers Broadbeach, and it is my hope to welcome you back to Peppers Broadbeach in the future to create some better memories for you.Best Regards,Paul MortonGeneral ManagerPeppers Broadbeach
Dear Guest,Thank you for your kind feedback regarding your recent stay at Peppers Broadbeach. We’re delighted to hear you enjoyed your stay in our fantastic location. We greatly appreciate your kind words regarding our team, please be assured your feedback has been shared with our team. We are glad you had a great experience at Peppers Broadbeach, and we hope we have the chance to welcome you back for your next Gold Coast getaway. Sincerely, Bayley DavisAssistant ManagerPeppers Broadbeach
Dear Guest, Thank you for taking the time to share your positive review of Peppers Broadbeach. We are glad you had a comfortable stay, and appreciate your comments regarding our team, the condition of the room and the facilities. We hope we have the opportunity to welcome you back for your next vacation. Warm regards,Bayley DavisAssistant ManagerPeppers Broadbeach
Dear Jason, Thank you for your kind words about your recent stay at Peppers Broadbeach. We are delighted to hear that you found our apartments spacious and comfortable, and that you enjoyed the amenities we offer. It is rewarding to know that our location added to your experience. Best regards, Isaac Morrison Front Office Manager Peppers Broadbeach
Dear Kristy,Thank you for taking the time to complete a review following your recent stay at Peppers Broadbeach. It is always a pleasure to receive positive feedback from our guests and I will share your comments with our team as I am sure that this feedback will serve as an encouragement to everyone as we strive to continuously improve the quality of our services.Thank you again for sharing your experience Kristy and we hope to welcome you and your family back again very soon for another enjoyable stay.Best Regards,Paul MortonGeneral ManagerPeppers Broadbeach
