Dear Valued Guest,We would like to inform you that the hotel has found certain actions that are not in accordance with our regulations, including:Bringing pets into the hotel premises and guest rooms, which the hotel kindly asks all guests to refrain from.Bringing outside visitors into the hotel during nighttime hours, as well as consuming alcohol within the hotel premises.Please note that the hotel has CCTV evidence confirming these incidents.With due respect, we wish to emphasize that our hotel warmly welcomes all guests. However, to ensure comfort, safety, and a pleasant atmosphere for everyone, we kindly ask for your cooperation in following the hotel’s rules and policies.Thank you very much for your understanding and cooperation.
Dear Guest,Thank you for your feedback and for sharing your experience. We sincerely apologize if the motorbike rental process caused any inconvenience.Please kindly note that as stated in the rental agreement signed before receiving the motorbike, guests are responsible for any damages that occur during the rental period. The charge applied was based on the repair cost for the scratched part identified upon return.Nevertheless, we truly appreciate your comments and will review our procedures to ensure better communication and transparency for future guests.Thank you once again for your stay and for helping us improve.
