松崖村-住客评论

Guest user（其他） 2023-06-01
We just returned from a glorious holiday at Pine Cliffs resort, where we stayed in one of the beautiful and very spacious deluxe golf suites. Our family of 2 adults and 3 children had stayed previously at the Pine Cliffs residences, so we already knew what a wonderful resort Pine Cliffs is, but this time we chose the 2 bedroom golf suite, which had a lovely view over the club house and first tee off. Amazing to wake up to the sunshine and luscious greens and gardens in front of our room. From the start the check in was fast and everything explained clearly. The front desk staff were all professional, friendly and always at hand to help. We did have an issue on the third day that we communicated to the front desk, and were immediately introduced to the duty manager, who sorted it out perfectly for us in around an hour. Nothing is ever an issue when you make a request, and you can see that staff have been trained to do everything possible for us to be happy. It was well noted by my wife and I how professionally we were treated. We chose to have the buffet breakfast every morning for the 9 days we were there, and it is a total highlight of our holiday. Everything imaginable for breakfast is available, and they have a small kids breakfast corner that was a great touch. ALL the breakfast staff are courteous, friendly and always at hand to offer their services. Really makes one feel special. I would love to mention all the breakfast staff who were so great, but two that stood out were Valquiria and Felipe (thank you all) . We sat outdoors every morning, and the atmosphere of the gardens and food was a pleasure. One of the best parts of Pine Cliffs (and there are many) is the access to one of the best beaches in the world (Ive seen many beaches around all parts of the world in my 49 years, and this one is incredible) . Took my two young boys (6 and 9) for a run every morning along the beach, and we all loved that start to the day. There are sun loungers and towels that Pine Cliffs guests are offered, and the Mare restaurant serves really good food. A short walk along and there is another cafe/bar to enjoy if you want a change, however we would highly recommend just a leasurley stroll anytime. Pine Cliffs is Massive, and like a small city in itself. There is free parking everywhere, there are 6 different swimming pools to enjoy, all with plenty of sunbeds, kids play areas and some with swim up bars. There are restaurants all around, a huge kids area/kids club/kids playground , that has all sorts of different play apparatus for kids, tennis courts, basketball court, indoor swimming pool and a full sized gym. If you prefer to eat out, there are many choices a short walk outside of the complex, as well as two large supermarkets that are very reasonably priced (most accommodation at Pine Cliffs comes with a kitchen, apart from the hotel rooms. There are I believe 5 different types of accommodation to book, from hotel rooms, to small to
Guest user（其他） 2023-05-01
I write to say how fabulous the Pine Cliffs golf apartments this May trip has been . Pine Cliifs staff all -brilliant Apartment - updated internally and as ever quality fittings . Pine Cliffs facilities - second to none Pine cliffs grounds / pools excellent We have regularly reviewed over years and Pine Cliffs in this time has probably trebled in number of differing style rooms/ apartments/ Town houses/ Villas / Ocean sweets etc and all the while the grounds have continued to look incredible . The whole location and Staff are deserving of the best reviews
Guest user（Family） 2022-06-01
Lovely grounds and spacious apartment. Golf academy very impressive with driving range, multiple putting greens and short game area. Golf course is well maintained and while short and only 9 holes it is good for a holiday round. Disappointed to be asked to join up with 2 strangers on the 1st tee. This is something my young son would not have been comfortable with at all. Eventually able to sort so that could play as planned however not the start was hoping for. Biggest issue with the golf course was it closing very early. Latest tee off was 5pm and seems a big waste to have the course empty at what I’d consider a perfect time to play. Would have liked to have played rounds starting at 6 or 7pm and weather perfectly fine to do so but told not possible. Allowing golf all day would be much better. Food was fine while not quite having the wow factor might expect from 5*. Price of on site restaurants also very high. Swimming pools are a good size with clear shallow and deep ends, however they are cold. Probably fine in July / August, however at other times of the year, heating these would be a significant improvement. Sun loungers full a lot of the time and the signs that they couldn’t be reserved completely ignored. Good holiday, however there are areas that could definitely be improved.
酒店回复：
Dear Review9898, First and foremost, we would like to thank you for taking some of your valuable time to share your feedback concerning your last stay at Pine Cliffs Resort. While it's great to learn that you have enjoyed your time with us, we regret that some of our services didn't meet your expectations. We hold ourselves to a higher standard so we'll be sure to discuss your feedback with our management teams. We look forward to hosting you again soon! Warm regards, Guest Relations Team
Guest user（家庭旅游） 2022-06-01
First the good, we travelled as two families (kids 7 & 4) and stayed in a 2 bedroom townhouse that are a part of the PC Villas & Golf Suites. The accommodation was well suited to our needs; it’s pretty much self-catering that’s well equipped & as there is a small intermarche just outside, it’s pretty easy (and cost efficient) to look after one’s self. Also, as it’s in the heart of the resort its conveniently located to everything (tennis, playground, pools, restaurants, beach…). The Resort itself is ideal for families – it’s well located (40 mins from the airport), large (never feeling crowed during our stay), numerous facilities (anyone mention the 7 outdoor pools?) with a range of food options. That kind of leads to the less good – the dining & drink options are pricey but alternatives are available (see above); getting a morning barista coffee is unnecessarily difficult (you’ll have to go to the golf club) as the espresso bar is open 5 days a week from 9am; the resorts’ kids club needs to be pre-booked. And finally the ugly – whilst we were there was a 3 day Indian wedding being held; on the Sat night a party was held in the Lemon square right next to many people’s accommodation; the noise kept the kids up and lasted ‘til gone past 2230. I am not sure this was a necessary inconvenience given the size of the resort I am sure the party could have been held elsewhere. This experience left a bitter taste as it heightened the sense that PC were looking to maximise the bottom line (and not the guest experience)
酒店回复：
Dear TheDesertFoxx, We appreciate that you took the time to share your feedback on your last stay at Pine Cliffs Resort.. We're glad you and your family had a pleasant stay with us despite some services not exceeding your expectations. Please note that we've addressed your concerns with the appropriate members of our team so that we may improve moving forward. We hope to host you soon so we can share a more positive experience that our guests are accustomed to. Best wishes, Guest Relations Team
Guest user（家庭旅游） 2022-05-01
It’s been a few years since our last visit ,due to horrible world events . However, we have just visited Pine Cliffs . OMG, fabulous location and more importantly fabulous team of people who just make any stay at Pine Cliffs a dream . My wife and I can’t thank them enough for everything they do to make sure that everyone enjoys the ambience of such a beautiful location . Absolutely heads up to the Pine Cliffs team . Thank you so much
酒店回复：
Dear Russffc, Thank you for the wonderful review! It's very pleasing to read that our staff took great care of you. Your compliments regarding our hardworking team are highly appreciated and will be promptly shared amongst the teams. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations so it's extremely gratifying seeing it recognized by you. Thank you again for sharing your review and for staying at Pine Cliffs Resort. Have a wonderful day! Warm regards, Guest Relations Team
Guest user（其他） 2022-01-01
Have stayed at Pine Cliffs many times (10+) over the past 10 years. First time in the Golf Suites. Have previously been put off by the old decor but we were told they had been completely refurbished. We had a 3 bed penthouse, which was a duplex and the space was large. What was clear that although the bedrooms had been refurbished (nice bed linen and cushions etc) the bathrooms and kitchen hadn't. This meant you still had a fairly dull and dark tiled floor, dark wood kitchen cupboards and quite old-fashioned bathrooms. It made the apartment feel dark and old. It could have been an amazing space. One other thing to note is that only one of the ground floor bedrooms is en-suite. The one furthest away from the entrance used a bathroom which was through the living room/kitchen and right by the entrance door. Not a deal-breaker for us, but could be for some families looking for a bit more privacy. The top floor master suite was really nice with a big balcony. However, the spiral stairs up to this were a real health and safety hazard. It would be a huge no-no with small children and difficult after a few glasses of wine! Worth bearing in mind! All in all, a good location within the resort, decent size suite, fairly quiet, but refurb for us was a bit of a disappointment and we would not choose these suites again.
酒店回复：
Dear StarfishStingray, Thank you for returning to Pine Cliffs, and for sharing your feedback with the TripAdvisor community concerning your last stay with us! It's unfortunate your experience in our resort didn't exceed your expectations. We regret you weren't entirely satisfied with our furnishings and accommodations at the Golf Suites. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our teams. We do hope you and your family will give us the pleasure to host you back! Best regards, Guest Relations Team

松崖村

客户评价 由实住客人提供的真实点评

Guest user（其他） 2023-06-01

Guest user（其他） 2023-05-01

Guest user（Family） 2022-06-01

Guest user（家庭旅游） 2022-06-01

Guest user（家庭旅游） 2022-05-01

Guest user（其他） 2022-01-01

客户评价由实住客人提供的真实点评