Thank you for sharing your feedback Lubna. We’re pleased to hear that you found the hotel nice and appreciated the service. However, we were surprised to read your comment about the room cleaning, as this is an area we usually receive very positive remarks on. Could you kindly share with us what specifically did not meet your expectations? This will help us address the issue directly with our housekeeping team.We also noticed your score of 6/10, which seems a little low compared to your overall comment that the stay was “okay” and the service was “good.” We would truly value more detail so we can better understand and improve.We hope to have the chance to welcome you again and provide a stay that exceeds expectations in every aspect.
Estimado Jorge, ?Muchas gracias por su excelente valoración! Nos alegra saber que disfrutó de la ubicación privilegiada, la cercanía del muelle y la facilidad de llegada desde el aeropuerto. También nos complace mucho que haya apreciado la atención y el acompa?amiento de nuestro equipo durante su estancia.Será un placer darle la bienvenida nuevamente en su próxima visita a Venecia.
Thank you so much for your wonderful review Anna Maria! We’re delighted that you enjoyed the fantastic view, the comfort of the room, and the peaceful yet central location. It’s also great to know that the transport was convenient and that everything met your expectations. We look forward to welcoming you back again!
