Dear Valued Guest,Thank you for your exceptionally detailed and thoughtful review. We are truly delighted to hear that you appreciated the grand design, spacious room, city views, separated lifts, wide breakfast variety, and pool and gym facilities, and that you felt the high-end ambiance of our hotel.At the same time, we sincerely apologize for the significant shortcomings you experienced in maintenance and service. The presence of used dishes outside your room, the improper bathroom cleaning, empty amenities, a non-functioning refrigerator, and the noise disturbance are completely unacceptable and fall far below our standards. We have escalated each of these points to our Executive Housekeeper, Maintenance Manager, and Front Office for immediate corrective action and retraining.Your feedback is invaluable in helping us bridge the gap between our physical environment and our service delivery. We are committed to making the necessary improvements and hope for the opportunity to welcome you back for a stay that is flawless in every aspect.Sincerely,Jean Wong,Guest Experience Manager
Dear Valued Guest,Thank you for your detailed and candid feedback regarding your recent stay. We sincerely apologize that the overall design, amenities, and cleanliness fell short of the Pullman standard you have experienced globally. The issues you described—regarding the room's ambiance, furniture scale, mold in the bathroom, and the slippery breakfast floor—are not reflective of the quality we strive to uphold.We have escalated your specific housekeeping and maintenance concerns about the mold and the breakfast floor to our Executive Housekeeper and F&B Manager for immediate corrective action. Your observations on the interior design and ergonomics are also being reviewed by our management as we continuously evaluate and plan for improvements.We deeply regret that your experience was not comparable to other Pullman hotels and hope for an opportunity to welcome you back to a significantly improved environment in the future.Sincerely,Jean Wong,Guest Experience Manager
Dear Valued Guest,Thank you for your feedback. We sincerely apologize for the unacceptable delay in providing you with a hair dryer. This is not reflective of our standard service response time, and we have addressed this with our housekeeping and guest services teams to improve our efficiency.We are glad to know everything else was to your satisfaction and hope for the opportunity to welcome you back for a seamless stay.Sincerely,Jean Wong,Guest Experience Manager
Dear Asyraf Rahsid,Thank you for bringing these issues to our attention. We sincerely apologize for the unpleasant smell in the toilet, the poor condition of the pillow, and the non-functioning plug point.We have addressed this immediately with our housekeeping and maintenance teams to rectify the issues and reinforce our room inspection protocols. We hope to have the opportunity to welcome you back for a much-improved stay.Sincerely,Jean Wong,Guest Experience Manager
Dear Valued Guest, Thank you for your wonderful feedback! We are thrilled you enjoyed your stay and look forward to welcoming you back soon! Warm Regards, Jean Wong, Guest Experience Manager.
Dear _jenjoe,Thank you for your detailed and balanced feedback. We are delighted to hear that you enjoyed our great waterfront location, spacious and comfortable rooms, friendly staff, and facilities like the pool and gym.We sincerely appreciate your constructive comments regarding the inconsistency in cleanliness, maintenance, and the value of our food offerings. We are addressing these points with our respective teams to ensure more consistent standards and better overall value.We are glad you found us to be a good choice overall and hope to welcome you back for an even more improved stay.Sincerely,Jean Wong,Guest Experience Manager
Dear Valued Guest, Thank you for your feedback. We are pleased to hear that your stay was quite good overall.We sincerely apologize for the inconvenience of having to request towels and other amenities. This is not our standard replenishment procedure, and we have addressed this with our housekeeping team to reinforce our daily servicing protocols.We hope to welcome you back for a more seamless stay.Sincerely,Jean Wong,Guest Experience Manager
Dear DSLG, Thank you for your wonderful feedback! We are thrilled you enjoyed your stay and look forward to welcoming you back soon! Warm Regards, Jean Wong, Guest Experience Manager.
Dear Travellingmaude,Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found our check-in process efficient and that our staff provided you with courteous service. It is also gratifying to know that you enjoyed the spaciousness of your room and appreciated our sustainability efforts, particularly the unlimited filtered water.We acknowledge your comments regarding the air conditioning and hairdryer. While we strive to maintain optimal comfort in our rooms, we understand that these elements can significantly impact your overall experience. Your observations will be considered as we continue to enhance our services and amenities.We are thrilled that you enjoyed our breakfast offerings, and we appreciate your constructive feedback. We look forward to welcoming you back for another comfortable stay in the future.Jean Wong,Guest Experience Manager.
Dear Valued Guest, Thank you for your wonderful feedback! We are thrilled you enjoyed your stay and look forward to welcoming you back soon! For your information, we do provide various type of pillows upon request. Warm Regards, Jean Wong, Guest Experience Manager.