铂尔曼米里海滨酒店-住客评论

Guest（Solo traveler） 2026-01-01
Pullman Miri Waterfront – Hotel Review The hotel is grand and impressive. I really like the overall design and layout. The room is spacious, and the city view from the hotel is very nice. I appreciate that the lifts are separated — one from the car park to the reception counter, and another from the reception to the guest rooms — which makes it feel more organised and private. The breakfast buffet is well-prepared with a wide variety of choices. I also like the design and facilities of the swimming pool and gym. Overall, staying here gives the feeling of being in a high-end hotel. However, the maintenance and room service need improvement. When I first checked into the room, there were used plates and dishes from previous guests placed right outside the room, which made me question whether I was entering the correct room. The toilet was not properly cleaned, and there were visible signs of use by previous guests. Handwash soap and hair wash were empty and not refilled. The refrigerator was not cold. There was also noticeable noise from the electrical box or air-conditioning system in the room.
酒店回复：
Dear Valued Guest,Thank you for your exceptionally detailed and thoughtful review. We are truly delighted to hear that you appreciated the grand design, spacious room, city views, separated lifts, wide breakfast variety, and pool and gym facilities, and that you felt the high-end ambiance of our hotel.At the same time, we sincerely apologize for the significant shortcomings you experienced in maintenance and service. The presence of used dishes outside your room, the improper bathroom cleaning, empty amenities, a non-functioning refrigerator, and the noise disturbance are completely unacceptable and fall far below our standards. We have escalated each of these points to our Executive Housekeeper, Maintenance Manager, and Front Office for immediate corrective action and retraining.Your feedback is invaluable in helping us bridge the gap between our physical environment and our service delivery. We are committed to making the necessary improvements and hope for the opportunity to welcome you back for a stay that is flawless in every aspect.Sincerely,Jean Wong,Guest Experience Manager
Guest（Traveling with friends） 2026-01-01
I find the room cold and not cosy due to lack of carpet and no touch of warmth. The furnitures seem small and not fitted for the size of the room. The toilet is moldy on the tiles and walls. The breakfast floor was very oily or slippery from detergent or oil as if it’s the floor of mamak stalls. The hotel area is very big but the furnitures are tiny like for dwarfs.. the ergonomic is not right for the entire hotel as if an interior designer was not hired. Puzzles me as I have been to Pullman in other countries and it is certainly not comparable.
酒店回复：
Dear Valued Guest,Thank you for your detailed and candid feedback regarding your recent stay. We sincerely apologize that the overall design, amenities, and cleanliness fell short of the Pullman standard you have experienced globally. The issues you described—regarding the room's ambiance, furniture scale, mold in the bathroom, and the slippery breakfast floor—are not reflective of the quality we strive to uphold.We have escalated your specific housekeeping and maintenance concerns about the mold and the breakfast floor to our Executive Housekeeper and F&B Manager for immediate corrective action. Your observations on the interior design and ergonomics are also being reviewed by our management as we continuously evaluate and plan for improvements.We deeply regret that your experience was not comparable to other Pullman hotels and hope for an opportunity to welcome you back to a significantly improved environment in the future.Sincerely,Jean Wong,Guest Experience Manager
Guest（Family） 2025-12-01
Everything is alright but it took 1.5hrs to get a hair dryer is a bit unacceptable.
酒店回复：
Dear Valued Guest,Thank you for your feedback. We sincerely apologize for the unacceptable delay in providing you with a hair dryer. This is not reflective of our standard service response time, and we have addressed this with our housekeeping and guest services teams to improve our efficiency.We are glad to know everything else was to your satisfaction and hope for the opportunity to welcome you back for a seamless stay.Sincerely,Jean Wong,Guest Experience Manager
Guest（Solo traveler） 2025-12-01
Toilet bowl area smelly. Pillow in very bad condition Plug point not function
酒店回复：
Dear Asyraf Rahsid,Thank you for bringing these issues to our attention. We sincerely apologize for the unpleasant smell in the toilet, the poor condition of the pillow, and the non-functioning plug point.We have addressed this immediately with our housekeeping and maintenance teams to rectify the issues and reinforce our room inspection protocols. We hope to have the opportunity to welcome you back for a much-improved stay.Sincerely,Jean Wong,Guest Experience Manager
Guest（Business traveler） 2025-12-01
Nice hotel with very good location. walking distance to some restaurant and cafe. the room is spacious and well maintain. Their gym is open for 24 hours. Nice scenery from the gym, it's facing Miri river.
酒店回复：
Dear Valued Guest, Thank you for your wonderful feedback! We are thrilled you enjoyed your stay and look forward to welcoming you back soon! Warm Regards, Jean Wong, Guest Experience Manager.
Guest（Couple） 2025-12-01
Pullman Miri Waterfront Great location by the waterfront, close to shops and food. Rooms are spacious and comfortable, many with nice sea views. Staff are friendly and facilities like the pool and gym are good. Cleanliness and maintenance can be inconsistent, and food is average for the price. Overall, a good choice for leisure or short trips if you value location and space.
酒店回复：
Dear _jenjoe,Thank you for your detailed and balanced feedback. We are delighted to hear that you enjoyed our great waterfront location, spacious and comfortable rooms, friendly staff, and facilities like the pool and gym.We sincerely appreciate your constructive comments regarding the inconsistency in cleanliness, maintenance, and the value of our food offerings. We are addressing these points with our respective teams to ensure more consistent standards and better overall value.We are glad you found us to be a good choice overall and hope to welcome you back for an even more improved stay.Sincerely,Jean Wong,Guest Experience Manager
Guest（Family） 2025-12-01
Everything quite good..second days I need to request towel and others by my own, no auto replace.
酒店回复：
Dear Valued Guest, Thank you for your feedback. We are pleased to hear that your stay was quite good overall.We sincerely apologize for the inconvenience of having to request towels and other amenities. This is not our standard replenishment procedure, and we have addressed this with our housekeeping team to reinforce our daily servicing protocols.We hope to welcome you back for a more seamless stay.Sincerely,Jean Wong,Guest Experience Manager
Guest（Solo traveler） 2025-12-01
I recently stayed at Pullman Miri Waterfront and booked an Executive Floor room. The entire experience was fantastic from start to finish. The room was spacious, modern, and very comfortable, with stunning views of the Miri coastline. Everything was clean and well-maintained, and the bed was especially comfortable. It offered a quiet and relaxing environment perfect to rest. The real highlight was the Executive Lounge. The staff were friendly, professional, and always ready to assist. The lounge was beautifully designed and stocked with great refreshments throughout the day. Evening cocktail hour was a bonus offering a calm atmosphere to unwind. Highly recommend Pullman Miri Waterfront, especially the Executive Floor, for anyone visiting Miri. I will definitely stay here again.
酒店回复：
Dear DSLG, Thank you for your wonderful feedback! We are thrilled you enjoyed your stay and look forward to welcoming you back soon! Warm Regards, Jean Wong, Guest Experience Manager.
Guest（Family） 2025-12-01
Check in was quick and smooth, and the reception staff were courteous and welcoming. The rooms are spacious and the bedding was comfortable, which made for a pleasant stay. The hotel has taken steps towards sustainability, and we appreciated the unlimited filtered water provided, which reduced the need for bottled water. The breakfast spread was excellent with a good variety of options, and we really enjoyed that part of the stay. A couple of points to note. The air conditioning in the room was not very strong, and we did feel a bit warm at times. The hairdryer was also on the weaker side, which made drying hair slow. Overall, a comfortable stay with good service and a strong breakfast offering, with minor improvements that could make the experience even better.
酒店回复：
Dear Travellingmaude,Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found our check-in process efficient and that our staff provided you with courteous service. It is also gratifying to know that you enjoyed the spaciousness of your room and appreciated our sustainability efforts, particularly the unlimited filtered water.We acknowledge your comments regarding the air conditioning and hairdryer. While we strive to maintain optimal comfort in our rooms, we understand that these elements can significantly impact your overall experience. Your observations will be considered as we continue to enhance our services and amenities.We are thrilled that you enjoyed our breakfast offerings, and we appreciate your constructive feedback. We look forward to welcoming you back for another comfortable stay in the future.Jean Wong,Guest Experience Manager.
Guest（Family） 2025-11-01
I had a pleasant stay at the Pullman Hotel. The cleanliness was excellent — everything looked spotless and well maintained. The furniture was stylish and comfortable, adding a nice touch of luxury to the room. However, I found the pillow not very comfy for my liking. Other than that, it was a great experience overall.
酒店回复：
Dear Valued Guest, Thank you for your wonderful feedback! We are thrilled you enjoyed your stay and look forward to welcoming you back soon! For your information, we do provide various type of pillows upon request. Warm Regards, Jean Wong, Guest Experience Manager.

铂尔曼米里海滨酒店

客户评价 由实住客人提供的真实点评

Guest（Solo traveler） 2026-01-01

Guest（Traveling with friends） 2026-01-01

Guest（Family） 2025-12-01

Guest（Solo traveler） 2025-12-01

Guest（Business traveler） 2025-12-01

Guest（Couple） 2025-12-01

Guest（Family） 2025-12-01

Guest（Solo traveler） 2025-12-01

Guest（Family） 2025-12-01

Guest（Family） 2025-11-01

客户评价由实住客人提供的真实点评