Thank you for sharing your stay experience. We are delighted that you were satisfied with the cleanliness, location and safety of the hotel. We will continue to strive to provide excellent service to every guest and look forward to welcoming you again. Kind regards,Ken MusiliGeneral manager.
Thank you for your valuable feedback. We are pleased to learn that you were happy with the hospitality provided during your stay.We sincerely appreciate your support and look forward to the opportunity of serving you again.Kind regardsKen MusiliGeneral Manager.
Dear Guest,Thank you for sharing your feedback with us, We are delighted to know that you found Pullman Nairobi Upper Hill well suited for your business trip and that both our service and meals met your expectations.We truly appreciate your kind words and look forward to welcoming you back for another seamless and enjoyable stay.Kind Regards,Ken Musili,General Manager
Dear Buerjiadelu,Thank you for taking the time to share your experience with us. We’re truly delighted to hear that your stay at Pullman Nairobi was enjoyable.We're pleased you found our facilities well-maintained and spacious. At Pullman, we aim to provide a comfortable and inspiring environment, and it’s wonderful to know you appreciated the room to stroll and unwind.Your kind words about our team mean a lot. Delivering warm, attentive service is at the heart of what we do, and we’re thrilled that our staff made you feel genuinely welcomed each day.We’re glad you enjoyed our French-style breakfast. While it leans toward cold dishes, we strive to offer a refined and flavorful selection to start your day with elegance.Once again, thank you for highlighting the beauty of our surroundings. The bougainvillea and lush greenery are part of the charm we love sharing with our guests.We look forward to welcoming you back to Pullman Nairobi for another memorable stay.Kind regards Ken MusiliGeneral manager
Dear Shuogeer,Thank you for taking the time to share your feedback following your recent stay with us at Pullman Nairobi Upper Hill.We sincerely regret to hear that your experience did not meet your expectations, particularly in terms of cleanliness, comfort, and our breakfast offering. This is certainly not the standard we strive to uphold. Please accept our apologies for the inconvenience caused.Your comments have been shared with our housekeeping and culinary teams to ensure immediate review and improvements. We’re also looking into the comfort of our bedding, as guest rest and well-being are top priorities for us.We truly value your feedback as it helps us improve. Should you consider staying with us again, we would be grateful for the opportunity to provide you with a more comfortable and satisfying experience.Kind Regards,Ken Musili,General Manager.
Dear Guest,Thank you so much for your kind words! We’re delighted to hear that you enjoyed your experience at Pullman Nairobi Upper Hill. It’s always our goal to provide a comfortable and memorable stay for all our guests.We look forward to welcoming you back soon for another great visit.Kind Regards,Ken Musili,General Manager.
Dear Guest,Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations.Please accept our sincerest apologies for the inconvenience caused by the lighting setup in your room and for the interaction you described with our staff. This is certainly not the level of service we strive to provide. We take your comments seriously and will address these issues internally to ensure a more comfortable and respectful experience for all our guests.Should you be willing, we would appreciate the opportunity to speak with you directly to learn more and regain your trust. Please feel free to contact us at your convenience.Kind Regards,Ken Musili,General Manager.
Dear Guest,Thank you for taking the time to share your experience with us. We sincerely regret the disturbances you encountered during your stay, especially when you were hoping to rest after your safari. Please accept our apologies for the noise early in the morning and for the issues with your tap and shower, including the lack of hot water. We understand how these inconveniences affected your comfort and overall experience.We appreciate your kind words about the food and the unique ambiance of our property. It means a lot to us that you enjoyed these aspects of your stay despite the challenges.Your feedback is invaluable, and we are already working with our team to improve our noise management protocols and maintenance procedures to prevent similar occurrences in the future. We hope that should you decide to stay with us again, we can provide the restful and pleasant experience you initially sought.Thank you once again for your honest review.Kind Regards,Ken Musili,General Manager
Dear Weigandeer,Thank you for choosing Pullman as you preferred hotel. We were glad to have hosted you.We look forward to having you back in not a distant future.Kind RegardsJacqueline Karaba
Dear Balingchangsunwuji,Thank you for choosing Pullman Nairobi Upper Hill as your preferred hotel. We were glad to have hosted you and to learn that we made your stay worthwhile. We have also taken note of the lack of stability of the hot water and we deeply apologize, we have since addressed with the concerned people and rest assured that this will not reoccur again.We look forward to hosting you back in not a distant future.Kind Regards,Jacqueline Karaba
