巴黎拉德芳斯铂尔曼酒店-住客评论

Guest（与好友旅游） 2025-07-01
酒店在拉德芳斯，距离市中心不远，开车10分钟左右到凯旋门。酒店略老，房间设施完善，前台人员效率有待加强，那天打一张文件硬是磨磨唧唧搞个10多分钟。停车场收费，26欧24小时。价格还挺好的，
酒店回复：
Cher wudalian,Nous vous remercions d’avoir pris le temps de partager vos impressions suite à votre séjour dans notre établissement.Nous sommes ravis que vous ayez apprécié notre emplacement à La Défense, à proximité du centre-ville de Paris et à seulement quelques minutes en voiture de l’Arc de Triomphe. Nous sommes également heureux de savoir que vous avez trouvé nos chambres bien équipées et que vous avez bénéficié de notre service de parking, proposé à un tarif compétitif.Nous prenons bonne note de votre remarque concernant l’efficacité de notre personnel à la réception. Nous regrettons sincèrement cette attente inhabituelle et ferons le nécessaire pour renforcer la réactivité de notre équipe. Vos retours sont précieux car ils nous permettent d’améliorer continuellement la qualité de nos services.Nous espérons avoir l’occasion de vous accueillir de nouveau afin de vous offrir une expérience pleinement satisfaisante.Bien cordialemen,Guest Experience Team
Guest（家庭旅游） 2025-06-01
This hotel stay was originally meant to be a birthday celebration something to look forward to. However, upon arrival, we had to wait long time just to check in. After finally getting the room key, it didn’t work, and we had to call staff to open the door for us. Upon entering the room, we found the carpet covered in stains, and the toilet paper holder, door frames, and other areas were filthy with grime. There was also a strong moldy smell in the bathroom. When we complained at the front desk, they offered no real solution to the problems. To make matters worse, the room service phone line was constantly unavailable. There was simply no service to speak of. This entire experience was incredibly disappointing, and I will definitely not be returning.
酒店回复：
Dear NHOJAI,Thank you for taking the time to share your feedback. We sincerely apologize that your birthday celebration was overshadowed by the issues you encountered during your stay.We are truly sorry for the long wait at check-in, the room key issue, and the condition of the room and bathroom, which clearly did not meet our usual standards. We also regret the moldy odor, the unavailable room service line, and the unsatisfactory attitude from our front desk team.Please rest assured that your comments have been shared with our management and housekeeping teams to take immediate action and prevent similar situations in the future.We deeply regret that your experience fell short and hope to have the chance to welcome you again under better conditions.Sincerely,Guest Experience Team
Guest（与好友旅游） 2025-05-01
这么可笑的错误居然会出现？被子套反了。。。浴室里的沐浴露里面很水像是灌了很多水。根本不是这个价格该有的环境。房间的很多东西都很旧，枕头有股怪味
酒店回复：
Cher Client,Nous vous remercions d’avoir pris le temps de nous faire part de votre expérience, et nous sommes sincèrement désolés que votre séjour n’ait pas répondu à vos attentes.Nous regrettons les désagréments liés à la courtepointe, au gel douche et à l’état général de la chambre. Ces remarques ont été immédiatement transmises à notre équipe de nettoyage et d’entretien afin de remédier à ces problèmes au plus vite.Votre confort est notre priorité, et nous prenons vos observations très au sérieux pour améliorer la qualité de nos services.Nous espérons avoir l’opportunité de vous accueillir à nouveau et de vous offrir une expérience bien plus satisfaisante.Bien cordialement,Guest Experience Team
Guest（商务旅客） 2025-05-01
Excessive waiting time for check-in: We arrived at the hotel early but were informed that check-in was only at 3:00 PM. Upon returning at the designated time, our rooms were still not ready. The last room took over 30 minutes longer to be prepared, causing unnecessary delays. Poor Cleaning Standards: Upon entering my room, I was surprised to find a hotel staff member still inside with the door closed. When I asked if the room had been cleaned, he assured me it was. However, upon checking the bed, I immediately noticed dirty stains and requested a change of linen. I had to wait in the room for approximately 15 minutes until the issue was resolved. Unexpectedly long wait for the lift: The lift was extremely slow—it took about 20 minutes to go from Level 8 to the Ground Floor. Deposit held by the hotel: While waiting to check out at reception, I asked to settle the deposit, but the staff refused, insisting they would refund it later and urging me to leave. The deposit is still being held as of now.
酒店回复：
Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay.We regret the delay at check-in and understand how frustrating it must have been to wait beyond the designated time for your room to be ready. We are also very sorry for the cleanliness issues you encountered upon arrival and the additional wait to have them resolved. This is not the standard we strive to uphold.Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you back for a more seamless experience.Sincerely,Guest Experience Team
Guest（Traveling with friends） 2025-04-01
We got a free upgrade. Lovely staff.
酒店回复：
Dear Olaide,Thank you for your review, and hope to have you back soon.Guest Experience Team
Guest（Family） 2025-04-01
Walk around 10mins to la defense station, there is a shopping center nearby. Some restaurants and a supermarket inside
酒店回复：
Dear Siu,Thank you for your review, we hope to see you again soon.Guest Experience Team
Guest（家庭旅游） 2025-04-01
复活节假期在这里住了四晚，定的是家庭房，房间比预想的要好，很大，床很舒服。住在18楼，视野特别好，能看到新凯旋门前的广场。

巴黎拉德芳斯铂尔曼酒店

客户评价 由实住客人提供的真实点评

Guest（与好友旅游） 2025-07-01

Guest（家庭旅游） 2025-06-01

Guest（与好友旅游） 2025-05-01

Guest（商务旅客） 2025-05-01

Guest（Traveling with friends） 2025-04-01

Guest（Family） 2025-04-01

Guest（家庭旅游） 2025-04-01

客户评价由实住客人提供的真实点评