平底船山埃森登大酒店-住客评论

Guest（Family） 2025-12-01
Staff, location and accommodation were all exceptional.
酒店回复：
Thanks for taking the time to leave your feedback Kyle, we're glad you had a nice stay and hope to welcome you back in the future!
Guest（Other） 2025-12-01
Clean spacious room. Very handy location for transport, shopping and dining options.
酒店回复：
Hi Craig,Thank you for your kind feedback! We’re delighted to hear you enjoyed the clean, spacious room and found our location convenient for transport, shopping, and dining. We really appreciate you taking the time to share your experience and hope to welcome you back again soon.Kind Regards,Punthill Essendon
Guest（Other） 2025-12-01
The entire place is incredibly decrepit and tired. Rooms were tidy and kind of clean but communal areas were dirty. The entire place had a funky smell to it. The lift was the slowest lift I have ever used. Painfully slow.
酒店回复：
Hi Gavin,Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations. While we’re glad the room itself was tidy, we regret that the communal areas and overall condition of the property detracted from your stay. Cleanliness and comfort are priorities for us, and your comments regarding the smell and shared spaces have been passed on to our housekeeping and maintenance teams for immediate review. We also acknowledge your frustration with the lift speed; unfortunately, this is a limitation of the building, but we understand how it can impact guest experience. We appreciate your honesty, as it helps us identify areas where we need to improve.Kind Regards,Punthill Essendon
Guest（Other） 2025-11-01
Nice staff, lifts were a bit slow but no complaints other than that
酒店回复：
Hi Marian,Thank you for taking the time to share your feedback with us.We hope to have the pleasure of welcoming you back in the near future.Kind Regards,Punthill Essendon Team
Guest（Business traveler） 2025-11-01
Close to transport shops and restaurants. Easy travel to airport on public transport for $5 on myki tram and bus Easy transport to city. Nice park nearby
酒店回复：
Hi Margaret,Thank you for taking the time to provide feedback on your recent stay,We're pleased to hear you enjoyed the location and proximity to cafes/restaurants.We hoep to have the pleasure of welcoming you back in the near future.Kind Regards,Punthill Essendon Team
Guest（其他） 2025-08-01
Won't be staying again Let's start with cleanliness. The neglect and poor standard of cleaning really needs to be addressed. The build up of hair in the bathroom didn't just happen, the room clearly hasn't been cleaned properly for a long time. Surfaces need a thorough wipe down, every cup and utensil needed checking. Broken lights in every room. The fragrance on the lobby of overwhelming. I'm not sure how the staff can bare it. The beds are comfortable and clean.
Guest（Business traveler） 2025-07-01
Reasonable value for money, clean. Were stingy with the coffee capsules & internet was glitchy for 4 days. Staff were very friendly.
Guest（Other） 2025-07-01
We selected pay at property. Punthill called us and made us pay before we got there to check in. They said if we didnt we would lose our booking! Then they added a card surcharge for paying with a card, but paying with a card was the omly option they provided!
酒店回复：
Hi Cherie,Thank you for your feedback!Apologies for any confusion regarding the payment process. The rate you had selected was a 24 hour cancellation policy, with payment required 24 hours prior to arrival which is outlined in the cancellation policy.As we are a cashless property, card payment is our only accepted method. We understand this may have been unexpected and appreciate your understanding. We hope to have the pleasure of welcoming you back in the near future.Kind Regards,Punthill Essendon Team
Guest（Couple） 2025-07-01
Overall this is a great property, the suite is spacious and very well appointed. The bed is huge and comfortable. It was very clean. The negatives that downgraded the final score from 5 star to 4 are... The shower over the bath is a worry, can I say especially for older people. This one got very slippery under foot without any rubber mat to get some transaction. The water temperature also had a mind of its own. The only other issue we had was that we paid for the undercover parking and when we returned from our show at about 11:00pm there was no designated parking spot available so we just had to park on the access area which blocked half of the way in which would have been very inconvenient to anyone arriving or leaving early the next morning. We also found that it was cheaper to book the parking direct with the hotel than it was to bundle it in with the room on the ******* app.
酒店回复：
Hi David,We're glad your experience at Punthill Essendon was positive and look forward to welcoming you back to the hotel. Your feedback regarding the shower mats will be used for areas of improvement. In regards to parking, we never overbook spots and always advise arriving guests when we are full. However; we do have a few long stay guests that try and sneak in second cars which we are currently working on. We appreciate you taking the time to share your experience. Kind Regards,Punthill Essendon Team
Guest（Business traveler） 2025-06-01
While central to the airport, it is a nightmare for parking. Staff friendly and place is good for price although dusty and dirty marks on sheets, the noise and chaos traffic puts me off staying available.

平底船山埃森登大酒店

客户评价 由实住客人提供的真实点评

Guest（Family） 2025-12-01

Guest（Other） 2025-12-01

Guest（Other） 2025-12-01

Guest（Other） 2025-11-01

Guest（Business traveler） 2025-11-01

Guest（其他） 2025-08-01

Guest（Business traveler） 2025-07-01

Guest（Other） 2025-07-01

Guest（Couple） 2025-07-01

Guest（Business traveler） 2025-06-01

客户评价由实住客人提供的真实点评