Thank you so much for taking the time to share your detailed feedback. We’re so glad to hear that you enjoyed your New Year’s Eve stay with us and that the apartment met your expectations for cleanliness, space, and comfort.It’s great to know you found the balcony, blackout blinds, cooking amenities, and reliable Wi-Fi useful during your stay. We’re especially pleased that the location across from the lake and playgrounds worked well for your family.Thank you for your kind recommendation. We truly appreciate it and hope to welcome you and your family back again in the future.Thank you
Hi Robyn,Thank you for such a great review!We hope to see you again soon :)Thank you
Hi Kate,Thank you for taking the time to provide your feedback. We are genuinely sorry to hear that your stay did not meet expectations, and we appreciate you bringing these matters to our attention.We apologise for the maintenance issues you experienced in your room, including the leaking shower and tap, the broken soap holder, and the chipped saucer. These concerns should have been addressed prior to your arrival, and we have since followed up with our maintenance and housekeeping teams to ensure they are rectified and prevented in future.Regarding our cafe service, we regret the inconsistency you encountered. Our restaurant was closed during the time you stayed. However, our staff are trained to make coffee's so I am sorry to hear we weren't able to make them for you on this occasion.We would also like to clarify that the individual in the car park was not a guest but a trespasser. Police were contacted immediately as a precaution, and the situation was handled promptly to ensure guest safety, which remains our highest priority.We are sorry that the bedding configuration caused discomfort during your stay. While the room type booked does use king single beds pushed together, we understand this did not suit you, and we regret the impact this had on your comfort.Once again, we apologise for your experience and appreciate your feedback, as it helps us identify areas where we need to improve. We regret that we did not deliver the level of stay you expected for the price paid.We hope that this experience does defer you from staying with us the future for a more enjoyable stay.Thank you
Hi Carolyn,Thank you for taking the time to leave a great review!We hope to have you back for another great stay!Thank you
Thank you for your lovely feedback. We’re delighted to hear that you enjoyed our clean, modern hotel and the beautiful lakefront location. It’s wonderful to know that our staff were helpful and provided useful recommendations, and that you found your room spacious and comfortable.We truly appreciate you taking the time to share your experience and look forward to welcoming you back again soon.
Thank you for taking the time to share your feedback, and for choosing to stay with us again — we truly value your loyalty.We’re glad you enjoyed our convenient location near Lake Weeroona (and the coffee van!), and we appreciate you highlighting the positive aspects of your stay.Thank you also for pointing out the issues with the room safe and door lock. We’re sorry for any inconvenience this may have caused, and we’ve passed this on to our maintenance team to address promptly.We look forward to welcoming you back again soon!
Hi Carmi, Thankyou for leaving such a great review! Beautiful photo by the way! We are so glad you enjoyed your stay with us! Your compliments will be passed onto the Team. We hope to see you again soon :)Thank you Hannah
