Dear Sue, Thank you so much for your generous 10/10 review! I'm delighted to hear check in was a breeze and that you found the team helpful - they are always so happy to support our guests, and they'll be really pleased to hear this was reflected in your experience. We look forward to welcoming you back to Quest Collingwood soon for another great stay!Kind regards,Kane RobertsonGeneral Manager
Dear Jane, Thank you for taking the time to leave us such wonderful feedback! I'm really pleased to see you felt welcomed - this is exactly what the team strives for, and so they'll be delighted to hear their friendliness made an impact. It's also great to see you found the apartment well equipped for longer and shorter stays - we hope to welcome you back to Quest Collingwood again so you can make use of these features for another great stay. Thank you!Kind regards,Kane RobertsonGeneral Manager
Thank you so much for taking the time to share such a thoughtful review. We’re delighted to hear you enjoyed the spacious accommodation and appreciated the cleanliness on arrival — and we’re glad airing out the room quickly resolved the bleach scent. It’s wonderful to know our early check-in, quiet rooms and convenient location helped make your stay comfortable.We’re especially pleased to hear that our team made a positive impression. The staff working over the 22–24 August weekend will be thrilled to know their service stood out and that the little touches, like offering an umbrella, were helpful.We truly appreciate your feedback and hope to have the pleasure of welcoming you back again soon.
Thank you for your review! We’re so glad you enjoyed the design of our property. We appreciate you staying with us and hope to welcome you back again soon.
Thank you for your wonderful review! We’re thrilled to hear you enjoyed your stay and appreciated the spacious, well-presented apartment with its modern kitchen and bathroom. It’s great to know the washer and dryer were a convenient bonus, and that our team’s communication and service stood out. We truly appreciate your recommendation and look forward to welcoming you, your friends, and family back in the future.
Thank you for sharing your feedback. We’re delighted to hear you enjoyed your stay and found our property a great place to stay. We sincerely apologize for the inconvenience caused by the room key cards expiring before checkout. We appreciate you bringing this to our attention, and we’ll review our key card system to ensure it aligns better with checkout times in the future. Thank you again for your helpful comments, and we hope to welcome you back soon.
Thank you for taking the time to share your feedback. We’re delighted to hear that you and your dogs felt welcome and had a seamless stay with us — it’s always wonderful to know our pet-friendly approach is appreciated. We also appreciate your understanding regarding the plumbing noises in the building, and we’re grateful for your thoughtful comments. We hope to have the pleasure of welcoming you back again soon.
