Dear Leonie, Thank you for choosing to stay at Quest Mawson Lakes and taking the time to provide feedback about your experience. I am glad that we could arrange an upgrade for you, and that you liked our location and amenities. Thank you for the kind words about our team. We look forward to seeing you again next time. Kind RegardsIsaac ZahraAssistant Hotel Manager
Dear Bruce,Thank you for taking the time to review your stay. I am glad that you found our accommodation to your liking Please let me apologise for the inconvenience with regards to the smell in the room during your stay. I have moved the room you stayed in up on the deep cleaning schedule, and the issue has been resolved. Thank you for bringing it to our attention. We hope to be able to host you again in the near future and if there is anything at all we can do to ensure your comfort during future visits or if you have any suggestions on where we could improve, please do let us know.Kind regardsIsaac ZahraAssistant Hotel Manager
Dear Tony, At Quest Mawson Lakes, we pride ourselves on delivering exceptional experiences, so please accept my sincere apologies that your stay was less than perfect.I am sorry that your wife had a slip in the bathroom during your trip to Adelaide, I understand that this spoiled the last few nights of your stay. Some of our rooms do contain a bath/shower combo, which is not uncommon in Australia, but can be hard to navigate for some guests. I have made notes on your profile to ensure you are given a walk-in shower for any future bookings, and we do have shower mats available upon request. I understand your preference for privacy and why you declined our offers of first aid and arranging transportation to a medical centre. We did alsooffer a complimentary upgrade to a larger room type with walk-in shower the first thing the following day after checking that you and your wife were both okay, which you also declined. I hope we might have an opportunity to accommodate you again in future and restore your confidence in Quest. Kind RegardsIsaac ZahraAssistant Hotel Manager
