Dear Donna,Thank you for sharing your feedback and for rating us so highly. We’re delighted you enjoyed our service, clean rooms, and the warm welcome on your late arrival.I’m sorry to hear the bond process wasn’t clearly communicated before your stay — we’ll make sure this is explained more clearly in the future so there are no surprises. We also appreciate your comments on the room layout and will keep this in mind for future improvements.It’s great to know you were happy overall, and we hope to welcome you back to Quest Narre Warren again soon.Kind regards,Bastian SchluterFranchisee Quest Narre Warren
Dear Kumalakongyangyao,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the surroundings, amenities, cleanliness, and service during your stay. It's always a pleasure to know that our efforts to provide a great environment and excellent service made a positive impact on your experience.We truly appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.Best regards,Bastian SchluterFranchisee
Dear HenryChris,Thank you for your fantastic review and for choosing to stay with us for the fourth time! We’re thrilled to hear that everything met your expectations and that you enjoyed another great experience in our quality apartment hotel.Your loyalty means so much to us, and we look forward to welcoming you back for your next stay. If there’s anything we can do to make your future visits even better, please don’t hesitate to let us know.Warm regards,Bastian SchluterFranchisee
Dear This is great,Thank you for sharing your feedback! We're delighted to hear that you enjoyed our convenient location and found our staff friendly and helpful. Providing great service is always our top priority.We understand that the sound of crows at night might have been unexpected, and we appreciate your understanding. While this is an unusual occurrence, we will look into any measures that can minimize disturbances for our guests.Thank you once again for staying with us, and we hope to welcome you back for another pleasant stay in the future!Warm regards,Bastian SchluterFranchiseeQuest Narre Warren
Dear Anonymous User,Thank you for your wonderful review! We're thrilled to hear that you and your companion enjoyed your stay with us. It’s great to know that you found our apartments clean, spacious, and well-priced, and that our team made a positive impression on you.Your recommendation to friends means so much to us, and we truly appreciate your kind words. We look forward to welcoming you back in the future for another perfect stay!Warm regards,Bastian SchluterFranchisee Quest Narre Warren
Thank you for your review, Butch! We're delighted to hear that you found our location convenient for your needs, especially being close to St John of God at Berwick. It's great to know that our proximity to Fountain Gate and the ease of access made your stay more enjoyable. We hope to welcome you back again soon!
Dear Simone,Thank you for taking the time to leave feedback about your recent stay. We're glad to hear that the apartment had everything you needed, but we apologize for the inconvenience caused by the broken air conditioning. Your feedback is valuable to us, and we're grateful for your patience while we addressed the issue promptly. We hope that despite this hiccup, you were able to enjoy your stay, and we look forward to the opportunity to welcome you back for a seamless experience in the future.Best regards,
