Thank you so much for your glowing 10/10 review!We're absolutely thrilled to hear that you found our team—from reception to housekeeping—amazing, friendly, and happy. I’ll be sure to pass on your kind words to the housekeeping team, who take great pride in ensuring our rooms are comfortable and well-presented.It’s wonderful to know you enjoyed the spacious apartment and our ideal location, with easy access to the city, Chapel Street, and the beach. We love that you made the most of everything the area has to offer during your week-long stay at Quest St Kilda Road.We hope to welcome you back again soon.Warm wishes,Lauren – General Manager
Thank you for taking the time to share your feedback. I’m truly sorry to hear about the inconvenience your wife experienced due to the lack of stair access to guest floors at Quest St Kilda Road.While we do our best to accommodate special requests, I regret that we did not communicate clearly that all apartment levels require lift access. I understand how important this detail was for your wife’s comfort and independence, and I sincerely apologise for the oversight and the impact it had on your stay.Your comments are valuable and will be used to ensure we’re providing clearer information in the future. Thank you again for bringing this to our attention.Warm wishes,Lauren – General Manager
Thank you for your review and for rating us 8 out of 10!It’s wonderful to hear your kind words about our team – we truly appreciate it. I'm sorry to learn there was some confusion during the fire alarm on Saturday evening. Guest safety is our highest priority, and I’ll be reviewing this with the team to ensure we respond more decisively in the future.Thank you also for your feedback on the lift layout – we understand how it can be inconvenient, particularly when accessing the laundry and gym. I'm so glad to hear you enjoyed using the laundry facilities though – we love that thumbs up!We’re always looking to evolve, and your comments help us do just that.Warm wishes,Lauren – General ManagerQuest St Kilda Road
Thank you so much for your lovely feedback and for rating your stay an 8 out of 10!I'm so pleased to hear you enjoyed the cleanliness of your apartment — our hardworking housekeeping team will be thrilled to know their efforts made a positive impression. It's also great to know the kitchen functionality added to your comfort and convenience during your time with us.We really appreciate your suggestion regarding the gym. Having dumbbells available is a helpful idea, and I’ll be sure to pass this on to our team for consideration as we continue to look for ways to enhance the guest experience at Quest St Kilda Road.Warm wishes,Lauren – General Manager
Hi there,Thank you for your amazing 10/10 review — and for making Quest St Kilda Road your number one go-to!It’s truly rewarding to hear that you continue to enjoy our spacious, clean, and affordable apartments, along with the convenience of our parking. Your kind words about our staff being “A+” mean a lot, and I’ll be sure to pass that on to the team, as well as to our dedicated housekeeping crew.We’re so grateful for your ongoing support and can’t wait to welcome you back again.Warm wishes,Lauren – General Manager
Thank you so much, Zhong??xia, for your wonderful review of Quest St Kilda Road.I’m so pleased to hear that our front desk team made you feel warmly welcomed and took the time to assist you patiently – that’s exactly the kind of service we strive to provide for every guest. It’s also fantastic to see you rated cleanliness so highly, and I’ll be sure to share your kind words with our hardworking housekeeping team who take great pride in keeping our apartments spotless.We hope to welcome you back to Quest St Kilda Road again soon for another effortless stay.Warm wishes,Lauren – General Manager
Hi there,Thank you for your feedback.I'm pleased to hear that most aspects of your stay at Quest St Kilda Road were okay, though I’m sorry to learn that the cleanliness did not meet your expectations. This isn’t the standard we strive for, and I’ve shared your comments with our Executive Housekeeper so we can address this promptly.We would have loved the opportunity to assist during your stay and ensure everything was up to the level you deserve.Warm wishes,Lauren – General Manager
