Dear WeChat27537****,Thank you for taking the time to share your feedback. I’m very sorry for the confusion caused by the room images and for the disappointment this created on arrival. I completely understand how frustrating it can be when expectations do not match the actual room layout, especially when travelling.While I’m glad our team was able to assist by arranging an additional room at a reduced rate, I sincerely regret that this situation impacted your overall experience. Please be assured that we take feedback like this seriously and are reviewing our online room descriptions and images to avoid similar misunderstandings in the future.Thank you again for bringing this to our attention, and I hope we will have the opportunity to welcome you back for a much smoother and more enjoyable stay.Kind regards,Sonia KonkolOperations Manager
Hi Mark,Thank you for taking the time to share your feedback — we really appreciate it. I’m glad to hear you had a good stay overall and that the self-service check-in and room comfort worked well for you.Regarding the room power, please be assured that we do not cut the power off at any time. I’m very sorry for the inconvenience you experienced and will personally investigate what happened to ensure it doesn’t occur again.We also appreciate your notes on Wi-Fi, parking, and other aspects of your stay — your feedback helps us improve. We hope to welcome you back for an even smoother visit next time.Warm regards,Sonia KonkolOperations Manager
Good Evening Elaine, Firstly, thank you for choosing the Radisson RED Galway for your escape to Galway - we were delighted to be able to welcome you to the Hotel. Sincerest thanks for your kind words about our wonderful property & team! We are delighted you enjoyed your stay. Looking forward to welcoming you back again very soon. Regards, Aidan Donohue General Manager
Hi there,Thank you so much for your wonderful review! We’re delighted to hear you enjoyed the hotel, our facilities, and the friendliness of our team. It’s great to know the location worked well for you too.We’d be delighted to welcome you back anytime of the year!Warm regards,Sonia KonkolOperations Manager
Dear Marcel,Thank you so much for taking the time to share your feedback. We’re thrilled to hear that you enjoyed your stay at Radisson RED Galway, from the comfortable bed and beautiful room to the shower and bathroom.Your kind words mean a lot to our team, and we truly appreciate your recommendation. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Sonia KonkolOperations Manager
Thank you so much for your kind review, Kaitlyn! We’re delighted to hear you enjoyed your stay, found the room clean and comfortable, and appreciated our friendly team. We also appreciate your feedback about the room temperature — we’ll keep this in mind to help make future stays even more comfortable. We hope to welcome you back soon for another great visit!Warm regards,Sonia KonkolOperations Manager
Good Evening,Thank you for your feedback - we are delighted to read you had a fantastic stay with us! We look forward to having you stay with us again very soon! Kind Regards,Aidan Donohue
Hi there,Thank you so much for your fantastic review! We’re thrilled to hear you had a great experience and enjoyed the comfort of our new hotel, along with the service and food.We truly appreciate you choosing to stay with us and hope to welcome you back again soon.Warm regards,Sonia KonkolOperations Manager
Dear Dr. Gantert,Thank you so much for your wonderful review. We’re delighted to hear that you enjoyed the comfort, cleanliness, and value of your stay, as well as your experiences with our breakfast, restaurant, and spacious lobby bar.We appreciate your note about the walk to the city centre — thank you for highlighting it for future travellers.It was a pleasure having you with us, and we hope to welcome you back again soon.Warm regards,Sonia KonkolOperations Manager
