Thank you for your feedback and for your kind words about our staff.We’re pleased to share that we have recently completed a major renovation to upgrade our rooms and facilities. We truly hope you will consider staying with us again to experience the improvements firsthand.
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the unexpected maintenance issue and the delay in providing toiletries and hot water. We also regret that the breakfast arrangement was not clearly communicated. This is not the standard we aim to provide, and we are reviewing our procedures to improve. We appreciate your stay and are sorry we did not meet your expectations.
Thank you for your feedback. We’re sorry to hear the building style and room conditions did not meet your expectations. As mentioned in our listing, we are a boutique property without an elevator due to the original building structure; however, we are currently in the process of installing a lift to improve guest convenience.Cleanliness is a top priority for us, and your comments have been shared with our housekeeping team for immediate review.We would also like to clarify that our room rates are significantly lower than 700 per night. Pricing varies by season and platform, but our standard rates are well below that amount.We appreciate your feedback as it helps us improve.
Thank you for your feedback. We apologize if there was any smell in the room — at the time, we were carrying out some maintenance work, which may have caused this. We will ensure proper ventilation and checks moving forward.Regarding the TV remote, we’re sorry for the inconvenience. Please feel free to contact reception anytime, and we will assist immediately. We appreciate your understanding.
Thank you for sharing your experience and for recognizing our team member’s efforts — we truly appreciate your kind words about his politeness and willingness to help.We sincerely apologize for the confusion regarding the airport transfer. To clarify, airport transfers are not complimentary unless specifically included in a booking package. It appears there was a misunderstanding in communication, and we are reviewing this internally to ensure clearer explanations in the future.The transfer arranged was a standard third-party ride service, and the $10 charge reflects the agreed airport transfer rate, which can differ from regular app pricing depending on timing and availability.We value your feedback and will use it to improve our communication and service.
