Residence Inn Naples-住客评论

Guest（Family） 2025-07-01
We loved our stay. Very quiet, excellent staff. The rooms are very comfortable and spacious, but the air conditioning wasn't too strong and sometimes felt a little warm. But overall, everything was good
酒店回复：
On behalf of the entire hotel team, I want to thank you for sharing about your excellent service during recent stay with us.
Guest（Family） 2025-07-01
The room service is every two days. It should ve everyday. The bathroom was súper súper dirty after Cleaning rooms
酒店回复：
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.
Guest（其他） 2025-06-01
La limpieza muy buena, la organización y la atención de todo el personal magnífica, todo fue increíble, lo único que creo debe mejorar fue en la ba?era, el piso tenía la pintura descascarada, caída en algunos lugares y no se veía bien aunque sí estaba limpia. Muy agradable la estancia, la recomiendo a quien quiera pasar unos días tranquilos y relajantes
酒店回复：
On behalf of the entire hotel team, I want to thank you for sharing about your excellent service during recent stay with us.
Guest（家庭旅游） 2025-05-01
Un lugar seguro, comodo, centrico, desayuno caliente y variado, staff amable, hay solo un grill para hacer BBQ, la piscina no es muy grande.
酒店回复：
On behalf of the entire hotel team, I want to thank you for sharing about your exceptional stay with us!
Guest（其他） 2024-10-01
Muito bom Chegamos a noite a recepcionista sem qualquer interesse em ajudar mesmo avisandonque nao falava inglês me ignorou e continuava a falar nao explicou direito como chegava no quarto demorei a encontrar tirando isso todos as outras pessoas muito amaveis e prestativos realmente essa funcionaria destoa do restante do pessoal
酒店回复：
Dear Guest, I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I?sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.
Guest（其他） 2024-10-01
Bom hotel Hotel.muito a recepcionista que fica a noite extremamente mal humorada esta na profiss?o errada cheguei tarde ao hotel para fazer o check mesmo avisando que nao falava em inglês continuou a me ignorar explicou de forma errada para chegar em meu quarto pois se trata de 4 predios tive que ficar procurando Com exce??o dela todos os outros do staff muito simpáticos e prestativos Hotel muito agradavel com uma cozinha completa muito bom
酒店回复：
Dear Guest, I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.
Guest（情侣） 2023-10-01
The hotel was clean the beds and pillows were comfortable we had a great nights sleep the whole 9 nights we were there The staff were very friendly and professional nothing was to much trouble The pool area was clean and well maintained We would recommend the hotel for a few nights or like we stayed 9 nights thanks to all the staff

Residence Inn Naples

客户评价 由实住客人提供的真实点评

Guest（Family） 2025-07-01

Guest（Family） 2025-07-01

Guest（其他） 2025-06-01

Guest（家庭旅游） 2025-05-01

Guest（其他） 2024-10-01

Guest（其他） 2024-10-01

Guest（情侣） 2023-10-01

客户评价由实住客人提供的真实点评