Dear Naoto,Thank you for sharing your feedback—we’re truly sorry for the inconvenience caused during your stay.Unfortunately, the dryer required a specific part that was unavailable on the day, which delayed the repair. We understand how frustrating that must have been, and we’ve since replaced it entirely to ensure this doesn’t happen again.Regarding the entry system, we use automated access codes that change with each guest to protect privacy and security. While we understand personalized codes might seem more convenient, this system helps us maintain a safer environment for everyone.We genuinely appreciate your understanding and apologize again for the experience. Your comfort and satisfaction matter deeply to us.Warm regards, Allan - Riverview Suites
