Rooms25-住客评论

Guest（其他） 2026-01-01
Personel hi? nazik de?ildi, bisiklet kiralad?k bisikletler ?ok k?tüydü, ??k?? günü ??k??? 11mi?, 12 oldu?unu sanm??t?m ama neyse ki haz?rd?m, kap?ya resepsiyon geldi k?tü bir tav?rla. ?ünkü odada telefon yoktu, oda so?uktu, tek mükemmel ?ey vard? o da manzara
酒店回复：
Thank you for sharing your feedback. We’re sorry to hear about your experience with staff interactions, the condition of the rental bikes, and the room comfort, as this is not the standard we aim to provide. We’re glad you enjoyed the view, and we appreciate your comments as they help us identify areas that need improvement.
Guest（Other） 2025-12-01
Comfortable stylish hotel situated in interesting maritime quarter less than 15 mins walk from central station. Good restaurant on site.
酒店回复：
Thank you for your stay! We hope to welcome you again in the future.
Guest（其他） 2025-11-01
Si quieres desayunar tostadas, a la carta no hay, sólo habría si coges la opción del buftet que cuesta 18€ por persona el desayuno.
酒店回复：
Thank you for your review and for bringing this to our attention. We do offer an à la carte option, but it needs to be ordered directly with our staff. Sorry for the confusion — we will make sure to communicate this more clearly in the future.
Guest（Family） 2025-09-01
There was no receptionist, so when we arrived, around 5 pm, there was no one to help us check in and get our room keys. their machine said we couldn't check in unless we paid 675 euros, right there, for the price of 3 nights which we had already paid. It took us more than one hour to ask help from the restaurant worker nearby to get hold of the receptionist. Then, the receptionist gave the instructions to the restaurant worker on the phone to help us check in and told her how to make room keys to give us. The restaurant worker apologized on behalf of the hotel and told that we had certainly paid for three nights. We faced a similar situation for the check out. We checked out around 10 am. There was no receptionist in the lobby. Yet their check in/check out machine was asking for 67 Euros for tax. There was no one to give us a receipt. Again, we waited another hour wondering what to do. The whole situation is very unorganized, chaotic and stressful. Basically, anyone can and come in to this hotel as apparently the receptionist only works for a few hours on certain days of the week. This place should be an air B and B, not a hotel.
酒店回复：
Thank you for your detailed feedback, and we’re truly sorry to hear about the confusion and stress you experienced during check-in and check-out. That is certainly not the kind of first impression we aim to give our guests.You are right that our front desk is not staffed after 5 PM. However, assistance is always available via the restaurant team, who are trained to support guests when reception is closed. That said, we completely understand how frustrating it must have been to deal with the check-in machine issue and to feel unsure about your booking status — especially after a long journey.We’re also sorry for the complications during check-out and the lack of clarity around the city tax and receipt. Your feedback highlights areas where we clearly need to improve communication and the overall guest experience, and we’re addressing these points with our team.Thank you again for taking the time to share your experience. We value your honesty and will use this to make meaningful improvements.
Guest（Couple） 2025-09-01
Room was noisy. It's a bit of a trek to the centre of the city as well. Uber wont pick up directly outside either, you need to walk near the main road first.
酒店回复：
Thank you for sharing your feedback. We’re sorry to hear that noise and location inconveniences affected your stay. While our setting offers a quieter neighborhood atmosphere, we understand it can feel like a longer walk to the city center, and that ride services sometimes require meeting at the main road. We’ll certainly take your comments into account as we look for ways to improve our guests’ experience.
Guest（Other） 2025-09-01
Hotel on military base We took an Uber to the address provided and found out that Ubers are not allowed within the gated area the hotel is in. Turns out it is located within a gated military base. So we were dropped off at the gate and had to walk in the rain a few blocks to our hotel with luggage. Once there the staff were pleasant and our room was ready. We had to have staff redo our swipe cards twice before they worked. The room was spacious and clean, with an industrial look. Even though we were over the restaurant it was quiet. On the night of our arrival we tried to use the attached restaurant but it was closed for a private event so had to cab it to a cafe. Our last morning we tried again to use the cafe and again it was closed for a private event. Marine museum is very close but you are a 15 min cab ride to any other museum. Only specific cabs can pick you up at the hotel and they provide you a QR code to reach the cab company. Overall the room was clean and comfortable but would likely not stay again due to the inconvenience of the attached cafe not being available, the distance from any shopping, museums, restaurants, and not being able to use uber to the door.
酒店回复：
Thank you for sharing your detailed feedback. We’re glad to hear you found the room spacious, clean, and comfortable, and that our staff made you feel welcome. We also appreciate your comments regarding access, the restaurant, and transportation, and we’ll take them into consideration to improve the overall guest experience.
Guest（Other） 2025-09-01
The staff were all friendly and accommodating. The location is nice, a lovely walk to the main central area. The self-check-in process is somewhat impersonal. The reception closes daily at 17:00 and leaves a mild panic that if your flight arrives late in the day, or is delayed, that you may have an issue getting checked in or indeed gain access to the hotel. There is a number that can be called after 22:00 if you have any access problems. However, I often do not take my cellphone out with me to pubs and clubs in the evening/night. I prefer to leave valuables in the safe in my room. As it happens, I didn’t lose my room card/key and was able to access the hotel but I have certainly lost a hotel access key in the past. The hotel should have reception staff on site until at least 22:00 and they should then hand over to a night shift security guard. Giving peace of mind to the hotel residents.
酒店回复：
Thank you for your detailed feedback. We’re glad you enjoyed the location and our friendly team, and we also appreciate your comments about the check-in process and reception hours. Your suggestions are valuable, and we’ll take them into account to improve our guests’ experience.
Guest（与好友旅游） 2025-09-01
Nice clean room and a decent location, not far from the science museum
Guest（Couple） 2025-08-01
We didn't get to try the restaurant as it was only open one of the days we were there for the buffet breakfast. The room was small but just perfect for what we needed. Comfortable bed, nice shower. The lighting could have been a little brighter, but we made for.
酒店回复：
Thank you for sharing your feedback! We’re glad you found the room comfortable and well-suited to your needs. We’ll keep your note about the lighting in mind, and we hope you’ll get to try our restaurant on your next visit.
Guest（Couple） 2025-08-01
A good thing about the property is the room was super clean and spacious compared to other affordable places. I’ve made a mistake by not checking the facilities in the hotel properly. I didn't know that the room isn’t equipped with air conditioning and I think stayed during the summer wasn't a good idea. The dustbin provided was tiny and I had to request for an additional.
酒店回复：
Thank you for sharing your feedback. We’re glad to hear you found the room clean and spacious. We’re sorry to hear about the inconvenience with the air conditioning and the bin size. Your comments are very helpful, and we’ll review them to improve our guests’ experience in the future.

Rooms25

客户评价 由实住客人提供的真实点评

Guest（其他） 2026-01-01

Guest（Other） 2025-12-01

Guest（其他） 2025-11-01

Guest（Family） 2025-09-01

Guest（Couple） 2025-09-01

Guest（Other） 2025-09-01

Guest（Other） 2025-09-01

Guest（与好友旅游） 2025-09-01

Guest（Couple） 2025-08-01

Guest（Couple） 2025-08-01

客户评价由实住客人提供的真实点评