埃马拉奥莱塞雷尼酒店-住客评论

Guest（Other） 2026-01-01
I had a nice view of the National park. Also enjoyed dinner on the 3rd floor restaurant.
Guest（Other） 2026-01-01
Great room, service, front desk staff (Hussain & Milka), good restaurant, great room view.
Guest（Business traveler） 2026-01-01
I really enjoy my stays at Emara Ole sereni. Everyone there is so friendly and the rooms are well kept, and I really enjoyed having a balcony this time. I can mention a few people who helped make my stay great: Peter Erick at security, Samuel, Lucy, Alex from the front desk, Brian, and Eunice from the shops, and there are so many more people at the hotel I cannot name. This is the only hotel that I stay at when I am in Nairobi.
Guest（Other） 2026-01-01
The AC did not work. The room door lock malfunctioned. The mattress was inferior in terms of comfort; springy box mattress. The breakfast was limited to mostly canned items and processed food items, with a limited variety of fresh fruits and meat.
Guest（Other） 2025-12-01
Hot water in the shower, dirty windows - handprints. Not really 5 start quality.
酒店回复：
Dear Sami,Greetings from Emara Ole Sereni. Thank you for sharing your feedback with us. Your observations were carefully reviewed and addressed with the relevant departments, as they do not reflect the refined standards of Emara Ole Sereni and were treated as an isolated occurrence.We value your perspective and would be delighted to welcome you back for an experience that fully embodies the comfort, attention to detail, and quiet luxury for which Emara Ole Sereni is known.Warm regards,Ruth NjambiGuest RelationsEmara Ole Sereni
Guest（与好友旅游） 2025-12-01
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Guest（情侣） 2025-12-01
The stay was great. The whole process of check-in was seamless and the staff were friendly..
Guest（商务旅客） 2025-05-01
It’s ok but not sure!!! Nice hotel which is very secure with nice rooms. The food is good but really limited choice and quite expensive for what you actually get. Staff are nice and friendly but not the quickest! Rooms have nice views with comfy bed and bathroom. WiFi fast. All in, it’s a nice hotel but is it worth the extra cost? I’m not sure!!
Guest（商务旅客） 2025-04-01
I recently had the pleasure of staying at Emara Ole-sereni, and it was a truly memorable experience. From the moment I arrived, the staff were warm, welcoming, and attentive, making me feel right at home. The room was impeccably clean, spacious, and well-appointed with everything I needed for a comfortable stay. I especially appreciated the attention to detail and the thoughtful amenities provided. The hotel’s dining options were excellent — the food was delicious, beautifully presented, and the service was top-notch. Whether it was breakfast or dinner, every meal was a treat. What really stood out to me was the overall ambiance of the hotel. It strikes a perfect balance between luxury and comfort, with stunning views and a peaceful atmosphere that’s hard to beat. Thank you, Emara Ole-sereni, for a wonderful stay. I look forward to returning in the future!
Guest（情侣） 2025-03-01
I had not intended to book the new wing of the Ole-Sereni hotel but it was fine, just slightly disappointing. It's typically business/conference oriented. The restaurant is on an upper level restoring the dining view across Nairobi National Park which was lost in the original hotel. Convenient for the airport and well-appointed if a little boring.

埃马拉奥莱塞雷尼酒店

客户评价 由实住客人提供的真实点评

Guest（Other） 2026-01-01

Guest（Other） 2026-01-01

Guest（Business traveler） 2026-01-01

Guest（Other） 2026-01-01

Guest（Other） 2025-12-01

Guest（与好友旅游） 2025-12-01

Guest（情侣） 2025-12-01

Guest（商务旅客） 2025-05-01

Guest（商务旅客） 2025-04-01

Guest（情侣） 2025-03-01

客户评价由实住客人提供的真实点评