皇家拉海纳度假村及洋房-住客评论

Guest（Family） 2026-03-01
Rooms were clean, property was well kept. Very friendly staff, I would only suggest some updating on the Bungalow’s. They seem to need a bit of refreshing.
Guest（Other） 2026-03-01
Gretchen took care of us when ever we needed anything. Her amazing ability to make us feel like family was top notch.
Guest（其他） 2026-03-01
Bonjour, Je souhaite vous faire part de notre déception concernant notre récent séjour dans votre établissement. Tout d’abord, étant membre Gold, nous avons été surpris de constater que des frais supplémentaires nous ont été facturés, dépassant le montant normalement d? pour les resort fees. Cette situation nous a semblé incohérente avec le statut et les avantages associés. De plus, durant notre séjour, il y a eu un dégat d’eau provenant de la chambre au-dessus de la n?tre. Nous avons d? gérer et nettoyer la situation nous-mêmes, ce qui a grandement affecté notre expérience. Nous avions également mentionné que ce séjour marquait notre 15e anniversaire. Malheureusement, aucune attention particulière ni geste de reconnaissance n’a été offert, ce qui a été décevant compte tenu de l’occasion. Finalement, lors de notre repas au restaurant de l’h?tel, l’entrée et le plat principal ont été servis en même temps, et les deux étaient froids. Cette expérience ne correspond pas au niveau de service attendu dans un établissement de votre catégorie. Nous souhaitions vous partager ces éléments afin que vous puissiez en prendre connaissance et améliorer l’expérience client. Nous espérons qu’un suivi pourra être fait concernant cette situation.
酒店回复：
Thank you for sharing such a detailed and thoughtful review about your recent visit to the Royal Lahaina Resort & Bungalows. We are very sorry your stay left you feeling disappointed, especially given how meaningful this trip was for your anniversary. It is clear that your experience did not reflect the attention and service we want every guest to feel, particularly regarding your loyalty status, billing concerns, the water incident in your room, and what happened at our restaurant.We recognize how discouraging it is when recognition for special occasions and membership status is not shown as expected. Your comments regarding both the service and the comfort of your guest room will be shared with our Guest Relations, Engineering, and restaurant teams for further review and improvement. We truly appreciate the opportunity to learn from your comments and will use your feedback to support ongoing improvements.
Guest（情侣） 2026-02-01
酒店的环境超美．而且酒店出去就是沙滩，是度假的理想场所，唯一不足的是歺厅，选择性很有限
Guest（Couple） 2026-02-01
Great staff, beautiful room with great view, Branches music was really cool, and good food. Royal Scoop was great but they need more help
酒店回复：
Thank you for sharing your feedback. We’re glad to know you enjoyed your room and the view, as well as the music and dining experiences. Your comments about Royal Scoop are appreciated and will be shared with our team as we look for ways to improve. We hope to welcome you back soon.
Guest（Couple） 2026-02-01
Power went out for 24 hours not of there doing but couldn’t get anything to eat when power came on they didn’t want to give us a reservation at 6:00 pm they were touring away people because they were booked up till after 8:00 pm that is unacceptable when the whole town was closed due to no power
酒店回复：
Aloha,Thank you for sharing your experience. We’re sorry your stay didn’t meet expectations, especially given the challenges caused by the uncontrollable power outage. While we understand the impact this had on our guests, we are very proud of how our team responded and provided services throughout the outage. We regret any inconvenience this caused you and sincerely apologize.Resort management
Guest（Family） 2026-02-01
I feel that there was mis/non communication about what was included with our stay. Our package stated breakfast buffet included. When checking in and confirming the same - the restaurant no longer has a buffet. What the staff neglected to relay properly was that, as a guest you would receive a credit instead. This was not relayed properly, just simply stating they no longer had the buffet. We attended the restaurant on our last day out of convenience and the waitress told us we had credits. When double checking with the front desk - again - they simply stated use or loose it and there was nothing they could do as they were not associated with the in hotel restaurant. When we again tried to explain that the front desk told us it was not available upon check in they again said it was not their problem. We tried to explain that it was not offered to us upon check in, and they said we should have done a better job of reviewing our package…. The confusion coming from the buffet being taken away about a month ago and the replacement being a $30 credit per person toward their menu. But this was not explained at the time of book in. The manager of the restaurant did offer our family lunch at their cost. Appreciated but frustrating after paying for 2 rooms for the week and not using the breakfast option.
Guest（Couple） 2026-02-01
Had a fantastic stay at the hotel. It is located right on a beautiful beach with nice sand and warm water. The view from the room was like a postcard. Enjoyed live music every night under a large tree on the property. Also the valet guys were great. Had a great stay and will definitely return.
Guest（Family） 2026-02-01
Great staff, kind and compassionate Manager. Nice rooms, great location. Would definitely stay again.
酒店回复：
Thank you for your wonderful feedback! We’re delighted to know you enjoyed your stay at Royal Lahaina Resort & Bungalows and appreciated our caring team and beautiful location. We look forward to welcoming you back soon.
Guest（Other） 2026-01-01
Everything was perfect ! Ocean at the front desk has great customer service and people skills ! She is very helpful ! At the restaurant and bar , Carla , Mate , Jose , Melissa , Balasz , Chantal and the young waiter from Chile , sorry I forgot his name ! are great to talk too ! They are very professional and friendly ! .The lady that cleans the rooms at the 4 th floor does a great job ! At the Tennis Ranch , Jeane the head tennis pro is very professional , funny and a great listener , I am 62 years old , travelled a lot Royal Lahaina Maui is one of the best places I stayed ! Thanks a lot Royal Lahaina Maui !
酒店回复：
Thank you so much for your wonderful feedback! We’re delighted to know you had such an enjoyable experience at Royal Lahaina Resort & Bungalows and truly appreciate your recognition of so many of our team members across different areas. It’s especially rewarding to hear that our team’s dedication made your stay memorable. We hope to welcome you back for another fantastic visit soon.

皇家拉海纳度假村及洋房

客户评价 由实住客人提供的真实点评

Guest（Family） 2026-03-01

Guest（Other） 2026-03-01

Guest（其他） 2026-03-01

Guest（情侣） 2026-02-01

Guest（Couple） 2026-02-01

Guest（Couple） 2026-02-01

Guest（Family） 2026-02-01

Guest（Couple） 2026-02-01

Guest（Family） 2026-02-01

Guest（Other） 2026-01-01

客户评价由实住客人提供的真实点评