Hey Sunshine,Thanks for taking the time to share your thoughts. It’s great to hear our hosts made a good impression and that the spot worked so well for you - being right on Düsseldorf’s K?nigsallee makes Ruby Coco a handy launchpad for a day of window shopping and café hopping, and we’re glad you got to enjoy that.However, we’re sorry your room didn’t feel as fresh as it should have. Finding hairs, stains and an off smell in the shower is not the easy start anyone wants. We absolutely agree that this shouldn't have happened and will be looking into it with our housekeeping team at Ruby Coco. We really appreciate you taking the time to let us know, as cleanliness and comfort is a priority in all of our hotels.On the price point, we get your perspective. We keep things focused in line with our Lean Luxury philosophy - pared-back where it makes sense, with quality touches where they matter - and the central setting does play its part. Your view is genuinely helpful for us.We hope you'll give us another chance to provide you with an even better experience in the future.Your Ruby Coco Team
Hey Sunshine,Thanks for the lovely note. Great to hear you enjoyed our spacious rooms and that our hosts hit the mark with friendly, down-to-earth service. That combo is exactly what we aim for with our Lean Luxury approach and our central location makes stretching out after a day in the city even sweeter.We hope we get to welcome you back to Ruby Coco before long.Your Ruby Coco Team
Hey Sunshine,Thank you for sharing your thoughts about your stay at Ruby Coco. It's delightful to hear that you appreciated our hotel and our location. We're proud to be situated right in the heart of Dusseldorf, giving our guests easy access to everything the city has to offer.We want our guests to feel comfortable at our hotel, which is why we place highest value in cleanliness and comfort. Sorry to hear that you seem to have had a different experience when staying with us. The smell appears however not due to a lack of cleanliness, but rather is a result of the canal system.??We look forward to welcoming you back to Ruby Coco.Your Ruby Coco Team
Hey Kati,Thanks for your great review. We're delighted you found our hotel to be a very good place. It's always heartening to know that our guests had a comfortable experience with us. We hope to welcome you back in the future for another great stay at Ruby Coco.Your Ruby Coco Team
Hey Sunshine,Thanks for your review. We're delighted you enjoyed our superb central location on Dusseldorf's famous K?nigsallee. We believe that the right setting can make a good trip great, and we're thrilled that you were able to take full advantage of our location to explore all that Dusseldorf has to offer.We're looking forward to welcoming you back for your next visit. Your Ruby Coco Team
Hey Sunshine,vielen Dank für deine positive Bewertung. Es freut uns zu h?ren, dass du mit deinem Aufenthalt bei uns zufrieden warst.Vielleicht kannst du uns ja beim n?chsten Mal kurz mitteilen, was dir gefallen hat, aber auch, wo wir uns noch verbessern k?nnen.Wir hoffen, dich bald wieder bei uns oder in einem unserer anderen Ruby Hotels in Europa begrü?en zu dürfen.Dein Ruby Coco Team
