凯丽思红玉酒店-住客评论

Guest（Solo traveler） 2026-02-01
I thoroughly enjoyed my stay at The Ruby. The location is excellent, situated in a pleasant residential area while still being conveniently close to a tram stop and within walking distance of most amenities. That said, there are a few areas that would benefit from improvement. The kitchen equipment could use updating, as some essential items were missing, for example there was no chopping board. Additionally, several cups were not clean upon arrival, which meant I had to wash them myself before use. I would recommend that management review and refresh the kitchen utensils and ensure cleaning standards are consistently maintained. With a few small improvements, the experience would be even better.
Guest（Solo traveler） 2025-12-01
Perfect location. The room was clean, but the kitchen tools were very dirty. Make sure that before you use it clean it up. Overall I would recommend it and go back.
酒店回复：
Dear Valued Guest,Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed the location and found the room clean.We sincerely apologize for the condition of the kitchen utensils and appreciate you bringing this to our attention. Your comments will be used to help us improve our housekeeping standards.Thank you for your recommendation, and we look forward to welcoming you back on your next visit.Kind Regards,Jessica-Bree CordellCluster Front Office Manager
Guest（Traveling with friends） 2025-11-01
The staff is nice and we really liked the pool even though it is a bit small.
酒店回复：
Dear Nico,Thank you for taking the time to share your feedback and for rating your stay with us a 7/10. We’re pleased to hear that you found our staff friendly and that you enjoyed the pool during your stay.We do appreciate your comment regarding the pool size. While it is more compact, we’re glad it was still a feature you were able to enjoy, and your feedback has been noted as we continually review ways to enhance our facilities and guest experience.We truly value your comments and hope to have the opportunity to welcome you back again in the future for an even more enjoyable stay.Kind Regards,Jessica-Bree CordellCluster Front Office Manager
Guest（Couple） 2025-11-01
Was a great stay I’ll say, Sauna was not working but at least there was a gym, and great price.
酒店回复：
Dear Travelling Watters,Thank you for sharing your feedback and for rating your stay an 8.5. We are pleased to hear that you enjoyed your stay and appreciated the gym facilities and great value.We apologise for the sauna not being operational during your visit and appreciate your understanding. Your comments have been shared with our team for review.Please do not hesitate to reach out during your stay, as we would be happy to assist with anything you may need.Kind Regards,Jessica-Bree CordellFront Office Supervisor
Guest（家庭旅游） 2025-11-01
房间有一股长久无人打理的霉味，被子是潮的，最低的住的衞生舒爽要求都没有达到。因为有厨房且宽敞选择了这家，虽然价格便宜一点点，但与实际的居住体验相比，非常不值，拉低了整个旅游体验。慎选慎选。
酒店回复：
Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely apologise that your stay did not meet your expectations and fell short of the standards we strive to provide.We are very concerned to hear about the musty smell and damp blankets, as this does not reflect our usual level of cleanliness and comfort. Your comments have been immediately escalated to our housekeeping and maintenance teams to investigate and address these issues.We regret that your experience impacted your trip and that the apartment did not provide the value you expected. Your feedback is taken very seriously and will help us improve the quality and standards of our apartments for future guests.We appreciate your comments and sincerely apologise for the inconvenience you experienced.Kind Regards,Jessica-Bree CordellFront Office Supervisor
Guest（Couple） 2025-10-01
Location. Location. Location. The location was perfect — just a short walk to the beach, shops, and restaurants, so it was easy to explore and enjoy everything around us. We stayed for 3 nights in Ruby Surfers Paradise, and it was such a great experience. The room had a beautiful balcony with a stunning view where we could see the city lights and ocean, which made every morning and evening so relaxing. The room was quite clean, not sparkly clean but just ok. Overall, it was an enjoyable stay for me and my boyfriend. We’d definitely come back again, especially for that amazing balcony view.
酒店回复：
Dear GhettoTraveler,Thank you for your wonderful feedback and perfect rating of 10. We are delighted to hear that you enjoyed the location, the balcony with its stunning view, and had an overall enjoyable stay at Ruby Gold Coast by CLLIX.We appreciate your comments regarding the cleanliness and will continue to strive for the highest standards to ensure every guest experience is exceptional.We look forward to welcoming you back on your next visit. Please do not hesitate to reach out during your stay, as we would be happy to assist with anything you may need.Kind Regards,Jessica-Bree CordellFront Office Supervisor
Guest（家庭旅游） 2025-09-01
Disappointed with my stay. The apartment was dirty and smelled bad on arrival—sticky floors and unclean kitchen. A cleaner came the next day after I complained, but for the higher price paid, the experience was far below expectations.
Guest（家庭旅游） 2025-09-01
I stayed at Ruby Gold Coast in Room 905 and found it a good choice for families. The apartment had plenty of space with 2 bedrooms and 2 bathrooms, and the rooms were bright, clean, and comfortable. Reception staff were friendly and the service was reliable throughout the stay. The kitchen was equipped with utensils that were a bit old but still worked fine. The location was also excellent, within walking distance to Surfers Paradise.However, there were several downsides. The windows had no soundproofing, making the bedrooms facing the next-door hotel’s pool very noisy. Early mornings were often disturbed by kids playing in the pool, which made it difficult to rest. On top of that, all the taps had inconsistent water temperatures — they ran extremely hot most of the time, even when adjusted to cold, which was frustrating and unsafe.Overall, it’s a spacious and well-located option for families, but the noise levels and water issues were a real let-down.
酒店回复：
Dear Valued Guest,Thank you for sharing your detailed feedback following your stay with us at Ruby Gold Coast. We are pleased to know that you found our spacious apartments, convenient location, and the friendliness of our reception team to be highlights of your stay.We sincerely regret, however, that aspects of your experience did not meet expectations. Your comments regarding the soundproofing and the inconsistency of water temperatures have been noted, and we will ensure that these matters are reviewed with our team for improvements. We also appreciate your observation regarding the kitchen utensils and will take this into consideration for future updates.Your insights are valuable to us, and we thank you for highlighting both the positives and the areas where we can improve. We do hope to have the opportunity to welcome you back for a more seamless experience.Kind Regards,Jessica-Bree CordellFront Office Supervisor
Guest（家庭旅游） 2025-09-01
很满意风景优美
酒店回复：
Dear Rex,Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you were very satisfied and enjoyed the beautiful scenery during your visit.Your kind comments are greatly appreciated and serve as motivation for our team to continue providing an excellent experience for all our guests. We look forward to welcoming you back for another memorable stay in the future.Kind Regards,Jessica-Bree CordellFront Office Supervisor
Guest（与好友旅游） 2025-09-01
Convenient location with free parking. Stunning view from the balcony.
酒店回复：
Dear Luke,Thank you for your rating of 8.5 and for sharing your feedback. We are pleased to know that you enjoyed our convenient location, complimentary parking, and the stunning view from the balcony.We truly appreciate your comments and look forward to welcoming you back for another enjoyable stay.Kind Regards,Jessica-Bree CordellFront Office Supervisor

凯丽思红玉酒店

客户评价 由实住客人提供的真实点评

Guest（Solo traveler） 2026-02-01

Guest（Solo traveler） 2025-12-01

Guest（Traveling with friends） 2025-11-01

Guest（Couple） 2025-11-01

Guest（家庭旅游） 2025-11-01

Guest（Couple） 2025-10-01

Guest（家庭旅游） 2025-09-01

Guest（家庭旅游） 2025-09-01

Guest（家庭旅游） 2025-09-01

Guest（与好友旅游） 2025-09-01

客户评价由实住客人提供的真实点评