Dear Discover19027016332, Thank you for taking time to share your feedback. We apologize for any inconvenience caused by the clogged kitchen drainage during your stay. We appreciate you bringing this to our attention and we assure you that we take it seriously. We will investigate this further and address it with our maintenance team to ensure that it doesn't happen again in the future. We apologize for not resolving the problem in a timely manner and for failing to communicate with you about it. We hope to have the opportunity to make it up to you on your next visit. Sincerely, Erik Guluta Cluster General Manager
Dear chinmayp2023, Can't be any more pleased that our team has made your experience the smoothest as it can be. Hope you had a wonderful time throughout your stay and that you'll be staying with us again in the future! We'll definitely make sure to share your kind review with Akhil, Pamela, Mufthy and with the rest of our team. Looking forward to welcoming you back soon! Best regards, Erik Guluta Cluster General Manager