Dear Guest, Thank you for your feedback. We apologize for the musty smell and will work on improving ventilation and carpet maintenance. We’re glad you found the room clean, our staff friendly, and the location convenient. We hope to welcome you again for a better stay.
Hi FAKRUL, Thank you for your continued support and for choosing to stay with us again. We truly appreciate your loyalty and are glad to know you had another pleasant stay. We look forward to welcoming you back soon!
Thank you for your feedback. We’re truly sorry the air conditioning did not meet your expectations and that the room change process added to your frustration. We also apologize if the design of our check-in counter felt uncomfortable. The glass panel was originally intended for safety and privacy, but we understand how it may have felt impersonal especially in an already stressful moment. We recognize that your feedback came from a place of genuine frustration, and we respect that. Even if small details like the counter design became part of that experience, your voice matters to us. Thank you again for sharing your thoughts. We hope to have the opportunity to provide you with a better experience in the future.
Hi IzarsZ, Thank you for your feedback. We’re happy you liked our location and parking. We apologize for the bathroom condition and will work on improving it. We hope to welcome you again soon.
Hi LANCE_ONG, Thank you for your review. We sincerely apologize for the air conditioning issue and the inconvenience it caused. Your feedback is valuable, and we’re taking steps to resolve the problem to ensure a more comfortable stay for all future guests.
Dear ZHOU WEI, Thank you for your feedback & we hope you had a pleasant stay and look forward to welcoming you again soon!
