Dear Mr. Mathisen,Thank you very much for sharing your feedback following your recent stay at Severin Sea Lodge.We are delighted to hear that you enjoyed your stay and that the combination of both the ceiling fan and air conditioning in your room provided you with comfort during your visit. It is also wonderful to know that you appreciated the balcony and the peaceful garden view, as well as our lush tropical gardens, which are an important part of the natural charm of the lodge.Many of our guests enjoy observing the playful monkeys that often move through the trees around the property—they certainly add a unique and memorable touch to the experience.Your kind rating of 10/10 truly means a lot to us, and we are grateful that you chose to stay with us. We hope to have the pleasure of welcoming you back again soon for another relaxing stay by the coast.Warm regards,Severin Sea Lodge ??
Dear SirThank you for taking the time to share such a detailed review of your stay with us.We are delighted to know that you enjoyed your room, the beautiful view overlooking the pool and the Indian Ocean, and the relaxing evenings listening to music from your balcony. It is also wonderful to hear that you found the room spotless — our housekeeping team will be very pleased with your kind remarks.We appreciate your honest feedback regarding the dining experience. Your comments are valuable and will help us as we continue working on improving our culinary offerings and overall guest experience.We are sorry for the challenges you faced with the roads and traffic while getting to the hotel. While the local infrastructure is beyond our control, we truly appreciate your understanding and are glad this did not overshadow your stay.It means a great deal to us that you would choose to stay with us again when returning to Mombasa. We look forward to welcoming you back. Warm Regards, Severin Sea lodge
Dear Sir,Thank you so much for your wonderful review.We are delighted to hear that everything stood out during your stay — especially the beach views, our amenities, and the service from our team. Your kind words about our staff being accommodating and professional truly mean a lot to us.It was a pleasure hosting you, and we look forward to welcoming you back again soon.Warm regards, Severin Sea lodge
Dear madam,Thank you for taking the time to share your feedback.We are sorry to hear that certain aspects of your stay were disappointing. Our standard check-out time is 10:00 a.m., which allows us adequate time to prepare rooms for arriving guests; however, late check-out can be arranged subject to availability.We also regret the inconvenience you experienced regarding payment. Please accept our apologies for any misunderstanding at the time.Kindly note that our swimming pool and related facilities are strictly reserved for registered residents. We understand your frustration and apologize if this was not clearly communicated.We value your feedback and hope to have the opportunity to welcome you again for a smoother experience.Warm regards, Severin Sea lodge
Dear Markus,Thank you for your wonderful review. We are delighted to hear that you enjoyed our food and the friendliness of our staff. Your kind words are greatly appreciated and will be shared with the team.We look forward to welcoming you back to Severin Sea Lodge in the future.Warm regards,Severin Sea Lodge
Dear Sir,Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay, especially the ambiance of the hotel, our beautiful grounds, friendly staff, and the activities offered — including the Swahili lesson.We appreciate your comment regarding the seaweed on the beach. As the beach is public and affected by seasonal tides, seaweed movement can vary. However, we do work continuously with our team to maintain the cleanliness, and your feedback encourages us to improve even further.We are glad you enjoyed the pools, evening entertainment, and our beverage offerings. It was our pleasure to host you, and we truly hope to welcome you back again soon.Warm regards, Severin Sea lodge
Dear Sir,Thank you very much for taking the time to share your feedback and for choosing to stay with us at Severin Sea Lodge.We are delighted to hear that you enjoyed our beachfront location, the cleanliness of our rooms, and the variety and quality of our buffet meals. It is wonderful to know that the overall atmosphere of the hotel made your stay enjoyable.Please accept our sincere apologies for the lengthy check-in process and the discomfort caused while waiting at reception. We appreciate you bringing this to our attention. We acknowledge the need for improved night staffing and better ventilation in the reception area, and we are already reviewing these areas to enhance the guest experience.Your feedback is truly valuable, and we hope to have the pleasure of welcoming you back for a smoother and fully satisfying stay.Warm regards, Severin Sea lodge
Dear Sir,Thank you very much for taking the time to share your feedback and for choosing to stay with us at Severin Sea Lodge.We are delighted to hear that you enjoyed our beachfront location, the cleanliness of our rooms, and the variety and quality of our buffet meals. It is wonderful to know that the overall atmosphere of the hotel made your stay enjoyable.Please accept our sincere apologies for the lengthy check-in process and the discomfort caused while waiting at reception. We appreciate you bringing this to our attention. We acknowledge the need for improved night staffing and better ventilation in the reception area, and we are already reviewing these areas to enhance the guest experience.Your feedback is truly valuable, and we hope to have the pleasure of welcoming you back for a smoother and fully satisfying stay.Warm regards, Severin Sea lodge
Dear GaryThank you for sharing your feedback with us. We’re delighted to hear that you found our staff and rooms outstanding — your kind words will certainly be shared with the team.We also appreciate your comments regarding the view and breakfast. While some rooms do have partial ocean views due to the natural setting of palm trees, we understand your perspective and will take your input into account. Additionally, your feedback on breakfast has been noted and will help us as we work to improve our offerings.We hope to welcome you back again for an even better experience.Warm Regards, Severin Sea Lodge.
