Dear Melanie,Thank you so much for taking the time to review your stay at Sinclairs Darjeeling. We are happy to receive your kind words about our team members, however we sincerely apologize to you for any inconvenience you experienced during your stay. Providing excellent service is our goal, and we regret that we fell short in this instance. We appreciate your feedback and will use it to improve. If you’d like to discuss your experience further, please feel free to reach out to us. We hope to regain your trust in the future.We would also like to invite you to visit eight of our other hotels/resorts at Burdwan, Dooars, Gangtok, Kalimpong, Ooty, Port Blair, Siliguri and Udaipur for your future trips.
