索菲特伦敦希斯罗酒店-住客评论

Guest（与好友旅游） 2025-10-01
5???? ???? ??? ???? ???? ??? ? ??? ????. ???? ?? ??? ? ???? ????? ?? ??? ?? ??????. ??? ???? 3? ???? ??? ?? ??? ????? ???? ?? ?? ???? ???? ????? ?? 1? ??? ???? ?? ???? ???? ???? ???
酒店回复：
Dear Willow YooThank you for sharing your feedback. While we are pleased to hear you enjoyed the convenience and cleanliness of the hotel, we are very sorry for the frustration caused by the laundry charge and the delay in resolving your enquiry. This is not the level of service we aim to provide, and we apologise for the inconvenience.We will review this matter again to ensure it is resolved correctly and to prevent similar issues in the future. Thank you for bringing this to our attention.Kind regardsMohammed SerhanHotel Manager
Guest（商务旅客） 2025-10-01
这家也是极简的商务风格装修，有直通希斯罗机场5号客运大楼的连廊，看起来是不少候机和转机住客的首选，估计就是因为不缺客人，所以工作态度上就马虎也无所谓了。这边除了早餐餐饮部食品丰富口味也算不错看似没有暴雷之外，其他都比较雷，首先靠近禅意花园的快餐厅的服务员晚餐时候一直注意力不集中，顾客説要点单，他也很不耐烦，推説叫顾客先找座位坐下再来，结果过了10多分钟都没人影，最後肚子很饿的顾客只能自行再找其他服务员交涉，才终於吃到晚餐，然後是客房部的清洁衞生问题，简直哕了，被单上竟然有之前房客留下的鼻屎干！！！别家酒店就算衞生不达标也不至於明面上这麽雷，这家简直就是天雷滚滚。被单都不洗的吗？！总之建议为赶飞机只能住这里的旅客们都自行带好能隔脏被单的睡衣或布料为好。
酒店回复：
Dear Valued GuestThank you for taking the time to share your feedback. We are very sorry to hear about the disappointing experience you encountered during your stay. The inattentive service at dinner and, most importantly, the unacceptable housekeeping issue you described fall far below the standards we strive to maintain, and we sincerely apologise for the discomfort and frustration this caused.Your comments will be shared with the relevant teams so these matters can be urgently reviewed and addressed. Thank you for bringing this to our attention.Kind regardsMohammed SerhanHotel Manager
Guest（Solo traveler） 2025-09-01
Sofitel London Heathrow offers a luxurious stay with exceptional comfort and elegant design. Conveniently located at the airport, it features spacious rooms, excellent dining options, and attentive service. The soundproofing ensures a restful night, perfect for travelers. Highly recommended for a seamless and enjoyable airport experience.
酒店回复：
Dear Ricky_daddy, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager
Guest（Couple） 2025-09-01
Slightly slow check in as trainee on the desk - unclear instructions on how to locate room. Room itself was very good - amenities to hand. Bar service poor and the staff member who served us had an attitude. Went to the international restaurant but decided it was too noisy and canteen like - for a few pounds more, eat in the French style one. There both service and food were excellent. Well located for access to the terminal.
酒店回复：
Dear Valued Guest, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager
Guest（情侣） 2025-09-01
Having stayed here many times, I do feel they have lost their shine. Things are a little shabby, public places around the hotel, especially the seating in the bar area, where lighting is really poor perhaps a good thing as it was less noticeable. We would have eaten in there for ease but the poor lighting put us off ( lighting was there but not switched on or bulbs had expired…) I even mentioned to our waiter we had decided to eat in the restaurant where the menu was similar but you could see it! I wonder if that feedback had been given to management… in ‘the day’ it certainly would have. The porter at reception looked like he couldn’t be bothered except to tell us we couldn’t take the airport trolley to our room. Given we had 3 big cases plus hand luggage, the vacant porters trolley would have helped us. That again in the day would never have happened. Sad really, but on the positive the food was good (Lamb and Chicken curries) and the staff friendly with smiles on their faces!
酒店回复：
Dear NigelThank you for taking the time to share such detailed feedback and for your continued loyalty over the years. We’re pleased to hear that you enjoyed the food and friendly service from our restaurant team. However, we’re truly sorry to learn that some aspects of your experience fell short of your expectations and of the high standards you’ve come to expect from us.Your comments regarding the bar lighting, general upkeep, and porter assistance have been shared with the relevant managers for review and improvement. We greatly value your observations and will use them to help us restore the level of polish and attentiveness that you—and all our guests—deserve.We truly appreciate your continued support and hope to welcome you back for a stay that fully reflects the Sofitel experience you remember.Kind regards. Mohammed Serhan Hotel Manager
Guest（家庭旅游） 2025-07-01
离客运大楼很近，搭乘英航非常方便，环境不错，房间很安静，配备浴缸与淋浴，工作人员都很热情，推荐！
酒店回复：
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager
Guest（独自旅游） 2025-07-01
What a great hotel and the guest service associate kindly upgraded my room complimentary and it was such a pleasure to have the opportunity to stay in it
酒店回复：
Dear DanS84, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager
Guest（家庭旅游） 2025-07-01
索菲特酒店就在希思罗T5客运大楼旁边，前台服务热情周到，还给我们房间免费升级，房间里有免费矿泉水和曲奇饼乾，还贴心配有拖鞋。我们当晚十点钟入住，第二天六点多就地转机。安心睡个觉酒店morning call叫醒服务。酒店出入十分方便，走五分钟就到了登机安检口。是个值得推荐的转机歇脚好酒店??
酒店回复：
Dear Valued Guest, Thank you for your wonderful review. We are delighted to hear that you enjoyed your recent stay with us and greatly appreciate your ongoing support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager
Guest（Family） 2025-06-01
Excellent. Great breakfast. Late check out. Nice. Beautiful hotel
酒店回复：
Dear MC YanThank you for your wonderful review. We’re delighted to hear that you enjoyed your recent stay with us and greatly value your continued support and loyalty. We look forward to welcoming you back in the near future.Kind regards,Mohammed SerhanHotel Manager
Guest（家庭旅游） 2025-04-01
酒店房间虽然觉得还可以的，床挺舒服。洗手间就真的有点老旧，衞生有点不到位，见到毛发??；这个就是酒店挑用黑色地砖的原因吧??。如果酒店不是在T5旁边而这次搭早机（06:45）的话，我肯定会考虑住在外面市区的酒店了；我只能説机场酒店是需要有不同的评价标准。最後一提，酒店深夜可能会总机没有人接电话，我家里凌晨四点打来，酒店第一次是没人接电话，第二次就一拿起电话筒就挂线，第三次打去才成功跟接线生沟通到把电话转去房间，因为电话调了静音，家里人怕我们睡过头；这个必须酒店关注一下了。
酒店回复：
Dear Valued GuestThank you for your feedback. While we’re glad you found the bed comfortable and appreciated our location, we’re truly sorry for the cleanliness issue and the difficulty reaching our switchboard during the night. This is not the level of service we strive for, and your comments have been shared with the relevant teams to ensure immediate improvements.We appreciate you bringing this to our attention and hope to welcome you back for a much better experience.Kind regards, Mohammed Serhan. Hotel Manager

索菲特伦敦希斯罗酒店

客户评价 由实住客人提供的真实点评

Guest（与好友旅游） 2025-10-01

Guest（商务旅客） 2025-10-01

Guest（Solo traveler） 2025-09-01

Guest（Couple） 2025-09-01

Guest（情侣） 2025-09-01

Guest（家庭旅游） 2025-07-01

Guest（独自旅游） 2025-07-01

Guest（家庭旅游） 2025-07-01

Guest（Family） 2025-06-01

Guest（家庭旅游） 2025-04-01

客户评价由实住客人提供的真实点评