客戶評價
由實住客人提供的真實點評
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We stayed here in a suite. The hotel is great, the staff are extremely helpful and polite. We were out in a high floor suite, unfortunately my wife is disabled and can't climb stairs. I went back to reception and within 5 minutes they had sorted it. No fuss , super service. The pools are lovely. Being in a suite we had use of a private pool. Pictures attached. The one thing that lets this place down is the food. I've been all over the world,so different cuisines aren't an issue. But the standard of food is very poor. The cooking station was manned by a really nice guy. But cooking 20 fried eggs over done. Crispy around the edges then placed on a hot plate. Similar with varying foods every time. This station should be cooking as requested. It takes 2 minutes to cook an egg. I'd much prefer to have it cooked for me. It was quite repetitive and not in my opinion of a decent standard for a 4 star hotel. We would love to come back, but only if the food aspect has improved. I hope this review helps the hotel to look into this and helps them make their hotel even better.
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I booked the Solimar Ruby Hotel direct with Jet2 and I think the site is a bit misleading because this looks like 2 hotels on one site; the Solimar and the Ruby Royal. You can only book the solimar superior rooms on Jet2, not the Ruby. I can't comment on the Ruby or the other Solimar rooms but my Superior room was very basic, akin to a 3 ☆ hotel. My room looked over the road out front and over waste land. It was noisy at night and in the morning with traffic. The bed wasnt particulary comfortable. Other Solimar & Ruby rooms look over the pool and gardens. The building fabric is in good order, its clean and tidy. The English speaking staff are friendly. The Jet2 site promote 2 freshwater pools with pictures and state a local charge applies but it doesn't say what that charge is for! Well, it's €5 per day to use the Ruby pool and loungers, which are nicer than the Solimar which Jet2 could tell you. The not so good is the food, like other comments, its not very good. Odd food options, with recycled leftovers, limited options each day, not 4☆ quality food. For the price paid, I can't really complain, but I wouldn't come back when there are so many other hotels. As always you get what you pay for.
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Booked a junior suite in the “ruby royal” part of this hotel. Jet2 were well aware that my husband is disabled as I had booked “special assistance”. So back to the beginning. We landed in Heraklion, to absolutely no wheelchairs at all, security told us to take a seat and they’d find us a chair, 30 mins later, still no chair so walked to baggage claim. Booked private transfer, which was another 5 minute walk to the taxi, needless to say, my husband STRUGGLED! Got to the hotel, woman on reception was lovely and made us feel very welcome. She said we had been left some food and drink in our fridge for our arrival which was very sweet. Our “suite” was situated just past the splash pool, so walked over, to my absolute horror that our room was on the second floor (top floor), 4 flights of stairs, no lift, no handrail. I finally managed to get our 2 cases, backpack and medical device bag up the stairs, my husband REALLY struggled climbing even one flight of stairs, but got there in the end. The room was cute, separate living room and bedroom, walk in shower which was perfect for my husbands needs. Opened the fridge to grab a drink- 1 x 750ml bottle of water between the pair of us. The sandwiches were wrapped in clingfilm, both ham and cheese, no butter, no sauce etc, disappointed because I don’t eat pig, so they went in the bin. The yogurt was nice though. I went to reception to explain to the room wasn’t good for us, and she promised it would be sorted by morning 11am. The bed itself was comfy and clean. Slept ok, went for breakfast then spoke to reception again, receptionist told us (we are fully booked (bear in mind, this is the second week of October), and the only room we could have would be a standard room). As this room was ground floor, we accepted it. Asked jet2 about a refund on the “suite”, to be told “no, because we CHOSE to downgrade, the hotel won’t refund us! Anyway, the room was good, clean, decent size, but an over bath shower (not good for my husband). We just made good with what we had. We were able to gain access to the “royal” pool where the Sunbeds were a lot better than the ones at the splash pool. Good drinks offered, although some had to be paid for, even though we had paid for all inclusive “plus”, which I found odd. The snacks were absolutely woeful! Ham and cheese sandwiches and wraps, ham wraps, pork souvlaki, ham and cheese pizza, so needless to say, I was a bit gutted. The main restaurant wasn’t massive, but had seats for everyone. The food choices again, very odd (peas in tomato sauce), pork, pork, pork, “meat”, Pork, etc etc, so we ate out most nights. These would be my only moans, because this place has so many redeeming qualities, it’s spotless, the staff are all so, so lovely and are more than happy to chat with you, offer you advice on things to do etc. would we return? Yes, if we would be guaranteed the food was friendlier to people’s diets (vegetarian, vegan, gluten free), and the smokers should have a designate
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The hotel is lovely. Only a small amount of rooms so always space by the bar and pool. No sunbed races in the morning! Foods of a good variance in the restaurant each night with your stable chips option if nothing takes your fancy. The ruby royal area gets sun later in the day so if thats what you are after, get one of those rooms. All staff very welcoming and pleasant. The Cretan old town is only a 10 minute walk south, and the beach a 10 minute walk north. A lovely holiday overall.
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We stayed for one week and we felt very good! All the staff was very polite and always smiling and ready to help. The rooms are very clean, the pool was nice even in october and the food was delicious and diverse.
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Pobyt oceniam na bardzo udany. Pokoje sprz?tane codziennie, jedzenie bardzo smaczne, a obs?uga to wspaniali i pozytywni ludzie! Pokój mieli?my w cz??ci Ruby od strony ulicy, mimo to, odg?osy przeje?dzaj?cych pojazdów nie by?y dla nas zbyt uci??liwe. Pokój posiada? równie? rolety, które zas?ania?y wszystko z zewnatrz. Serdecznie polecam:)
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Super ervaring! We hebben ons geamuseerd. Alles was in orde. Heel proper verzorgd en vriendelijk personeel. Zouden zeker nog eens terugkomen!
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H?tel bien situé pour les visites et bus local a 300 m.2 min centre ville 15 minutes des plages la mieux Potamos mais besoin d' une voiture. Très bon restaurant Personnel très gentil et réception aussi Merci a Nefeli, Kostas, Contantinos, Nikos. Je recommande. Il peut y avoir du bruit c?té rue mais ?a nous a pas gêner on était au deuxième étage.
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Abbiamo soggiornato presso questo hotel per una settimana. Nel complesso mi ritengo soddisfatta della mia vacanza. Il personale è davvero gentile e disponibile. La camera molto spaziosa e confortevole. Gli spazi ampi e sempre tranquilli. La forma all inclusive è gestita bene, oltre ad essere conveniente. La colazione è varia sia nel dolce che nel salato. Pranzo e cena non mi hanno particolarmente stupita, ma questi sono gusti personali. Molto apprezzata la serata greca. Era presente un piccolo parcheggio privato dove abbiamo potuto lasciare l’auto noleggiata. Non siamo mai andati in spiaggia a Malia, perché abbiamo preferito girare le altre spiagge, per cui non so dire se la posizione dell’hotel sia comoda per andare al mare a piedi. Però per andare nel centro del paese ci si mette davvero poco. A due passi si trovano supermarket, ristoranti, negozi e sale giochi/gokart. Inoltre la posizione leggermente fuori dal centro dell’hotel fa sì che l’atmosfera sia molto calma e rilassante.
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we went on a girls holiday to this hotel, we had the ruby royal suite, i think we paid around ￡150pp extra which was not worth the money but the room was nice, we did have access to another pool and bar which was nice, the staff were friendly and the aircon was amazing, we stayed in room 526, the aircon was the best in that room. food was average, the breakfast and dinner was not very nice at all but some of the dinners we had were unbelievable. one downside was the taxi service was so bad, we pre ordered a taxi 20 mins beforehand headed down to reception and we had to wait another 20 mins at reception, the taxi rank isnt even a 5 min drive from our hotel overall good, the room was clean did not have any issues with the room apart from the cleaner came in very early in the morning everyday when on a girls holiday it was ideal, I would not go all inclusive again as I don't think I got my money's worth but the hotel was nice overall
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索利瑪爾紅寶石酒店預訂電話：+8620-86009099
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其他咨詢：+30-2897-032400 （交通、訂餐、會議、桑拿娛樂、發票開具、物品遺失等）
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索利瑪爾紅寶石酒店地址：
Zoodochou Pigis, 70007 瑪利亞, 希臘
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